We pride ourselves on our genuine customer reviews are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by Trustpilot and eKomi.

You can also read our reviews directly at Trustpilot here.

2,368 Independent customer reviews
(4.8/5)
Trustpilot (2,368 reviews)
Emma
17/02/2022

Very happy with my new garden sofa

Very happy with my new garden sofa. Great quality, very comfortable and looks good.
Very quickly delivery and thanks to Arun & Thomas for carrying around to my garden.
Rated 5 out of 5
Kirsty Langton
17/02/2022

Excellent delivery service

Excellent delivery service. Thank you to Kel & Ben!
Rated 5 out of 5
Candice Potter
17/02/2022

Tony and Suras were amazing such lovely…

Tony and Suras were amazing such lovely and helpful guys
Rated 5 out of 5
John Sciarrillo
17/02/2022

Great delivery team

Kel and Ben Great delivery team, very helpful and polite
Rated 5 out of 5
Mrs A
17/02/2022

Impressed!

I’ve been impressed by Luxury Rattan, from order point through to delivery, the service has been professional and efficient. Nathan and Lee, who delivered my console table, were polite and helpful.
Rated 5 out of 5
RaNdOm_GuY_
16/02/2022

Tony and suras have done another great…

Tony and suras have done another great delivery, quick and efficient many thanks.
Rated 5 out of 5
Luxury Rattan
17/02/2022
Thank you for taking the time to leave your 5 star review. It's wonderful to hear Tony and Suras has provided another great delivery service for you.
Kind Regards
Luxury Rattan
Rohit Bhagat
16/02/2022

Tony and suras delivered and installed…

Tony and suras delivered and installed our table and chairs well.
Rated 5 out of 5
Luxury Rattan
17/02/2022
Hi Rohit.
Thank you for your 5 star review. We are happy our delivery team provided a good Premium Plus delivery. We hope you enjoy your furniture.
Kind Regards
Luxury Rattan
Kathleen Duncan
16/02/2022

I had my lamp delivered today by 2 very…

I had my lamp delivered today by 2 very nice and helpful and polite guys great delivery thank you kel and ben
Rated 5 out of 5
Luxury Rattan
17/02/2022
Hi Kathleen
We are pleased to hear Kel and Ben were helpful and polite upon delivery. We will pass on your thanks to them. Thank you for your great 5 star review.
Kind Regards
Luxury Rattan
Gill Whitehouse
15/02/2022

Top Quality!

I spent a while deliberating on buying the double egg chair but I’m so pleased I did! As we as the sale price, the quality and professional finish sets it apart. Colour is perfect light grey for my garden and the double egg chair offers a really comfortable place to relax. Looking forward to some good weather to enjoy it. Delivery guys very polite and professional too!
Rated 5 out of 5
Luxury Rattan
17/02/2022
Thanks Gill for your 5 star review. We are delighted to hear that our quality and professionalism sets us apart from our competitors. We are thrilled your double egg chair is comfortable and relaxing for you.
Kind Regards
Luxury Rattan
Colin Milligan
15/02/2022

Tony and Suras were brilliant from…

Tony and Suras were brilliant from start to finish, we bought a 6 seater round dining set a month ago and thought we would buy a corner set also, Tony and Suras built this corner set in no time and removed all packaging.
Extremely pleased with our purchase and both Tony/Suras, Luxury Rattan make sure you look after them.
Quality garden furniture at a great price.

Colin and Liz
Rated 5 out of 5
Luxury Rattan
17/02/2022
Hi Colin and Liz
We are so happy you are extremely pleased with the quality md great price of your gorgeous corner set and that you are equally pleased with the wonderful Premium Plus delivery service provided by Suras and Tony. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
Customer
15/02/2022

Love my new furniture

Love my new furniture. Not used the gas fireplace yet. Hoping it will work when I trial it out. The whether hasn't been in my side yet
Rated 4 out of 5
Luxury Rattan
17/02/2022
Thank you for taking the time to leave your lovely review. We are pleased you love your new furniture and we hope the weather improves soon so you can try it out.
Kind Regards
Luxury Rattan
Catherine Davies
15/02/2022

Great Product and Customer Services

Ordered a St Tropez Rattan dining set with fire pit online. This was despatched within a couple of days and delivered within the week. We were kept updated through out. Also paid for the premium plus delivery which would highly recommend as they take away all the packaging as well.
When the table was being assembled the guys delivering spotted that the fire pit was slightly buckled so quickly arranged for a replacement and was back to fit within a couple of days. Thanks to Kel, Ben and the original delivery team for the quick assembly and all your help.
Rated 5 out of 5
Luxury Rattan
15/02/2022
Hi Catherine
It's fabulous to hear you are happy with your stunning St Tropez fire pit set and the great service provided by all here at Luxury Rattan. We will pass on your thanks to Ben and Kel. Thank you for your 5 star review and high recommendation.
Kind Regards
Luxury Rattan
Vernon
15/02/2022

Service and staff great

Service and staff great. A mix up at the warehouse meant we didn't get the table we ordered. However we where not left without one. Original table due soon hopefully.
Rated 4 out of 5
Luxury Rattan
15/02/2022
Hi Vernon
Thank you for taking the time to leave your review of the great service and team members we have. We can only apologise for the slight mix up but can assure you this be rectified as soon as possible.
Kind Regards
Luxury Rattan
Safina nak
15/02/2022

My furniture was delivered with care…

My furniture was delivered with care and the construction didn't take long..the men knew what they were doing..covid guidelines were adhered to at all times..
I would definitely recommend them...am very pleased
Rated 5 out of 5
Luxury Rattan
15/02/2022
Hi Safina
Thank you for your recommendation and 5 star review. We are delighted you are very pleased with your stunning furniture and your Covid secure Premium Plus delivery. We hope you enjoy your furniture.
Kind Regards
Luxury Rattan
June Caley
15/02/2022

Tony and Suras very good job

Tony and Suras very good job
Rated 5 out of 5
Luxury Rattan
15/02/2022
Hi June
It's lovely to hear what a good job Tony and Suras did upon delivery. Thank you for your great 5 star review.
Kind Regards
Luxury Rattan
customer
15/02/2022

Beautiful piece of furniture just as…

Beautiful piece of furniture just as same as the pictures many thanks luxury Rattan
Rated 5 out of 5
Luxury Rattan
15/02/2022
Thank you for taking the time to leave your 5 star review. We are thrilled to hear your beautiful furniture met your expectations from the pictures.
Kind Regards
Luxury Rattan
KEELAN CUTSFORTH
14/02/2022

5***** service

Fantastic from the guy in the showroom to the the 2 lads on delivery we wouldn’t think twice about buying off luxury rattan in the future
Make sure you give this place a try you won’t be disappointed and you will save a few quid as well
Rated 5 out of 5
Luxury Rattan
15/02/2022
Thank you Keelan for giving us a 5 star review to match the 5 star service you received. We hope you enjoy your furniture.
Kind Regards
Luxury Rattan
Margaret Dempsey
14/02/2022

Amazeing so pleased Thankyou so much…

Amazeing so pleased Thankyou so much for all the help & guidance your team gave me very pleased with everything a great company to buy from that’s why I gave 5 stars
Rated 5 out of 5
Luxury Rattan
15/02/2022
Hi Margaret
It's superb to hear you are so pleased with all the amazing help and guidance from our brilliant team here at Luxury Rattan. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
Samantha Vice
14/02/2022

Madrid double Sun Lounger

We purchased the Madrid double pull out sunlounger. Delivery was on day expected (although no time slot or phone call beforehand), so you will be waiting in all day for your delivery. The item itself is beautiful and very well made. The rattan is far superior to other cheaper ones, and the cushions are nice and thick material. The only negative I have about this product is the under seat compartment for the seat pads. Oh my, what a time we had trying to get the big full cushions out of that slot whilst trying to push them down to avoid being ripped by the very close latch on edge of compartment. Needless to say, the cushions will not be going back under there as I don't have the time or energy for such a feat, so the compartment is basically unfit for purpose. Despite this, the item is beautiful, and I can't wait to use it.
Rated 5 out of 5
Luxury Rattan
15/02/2022
Thank you Samantha for your 5 star review. We are pleased your furniture is beautiful and you are happy with it despite you are finding it difficult with the cushion slot. We are more than happy to take these comments onboard and will pass them onto the manufacturer. Thanks again for taking the time to leave your review.
Kind Regards
Luxury Rattan
Ralph Keast
14/02/2022

Ve pleased so far

Ve pleased so far. Good delivery by Kel and Ben.
Rated 5 out of 5
Luxury Rattan
15/02/2022
Hi Ralph,
We are extremely happy you are very pleased so far with your Luxury Rattan experience. Thank you for leaving your 5 star review.
Kind Regards
Luxury Rattan
Joanna Wolowicz
14/02/2022

Kel and Ben just delivered our lovely…

Kel and Ben just delivered our lovely furniture. They were professional, helpful and on time.
Rated 5 out of 5
Luxury Rattan
15/02/2022
Hi Joanna
It's great to hear Kel and Ben were professional , punctual and helpful when delivering your lovely furniture. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
Melanie King
14/02/2022

After speaking to a sales advisor

After speaking to a sales advisor, I ordered this beautiful egg chair. Delivery was prompt and Kel and Ben who delivered it were courteous and pleasant. Very happy with customer and delivery services.
Rated 5 out of 5
Luxury Rattan
15/02/2022
Hi Melanie
Thank you for your brilliant 5 star review. We are so pleased you was happy with your whole Luxury Rattan experience from placing the order to delivery of your beautiful Egg chair. We hope you enjoy it.
Kind Regards
Luxury Rattan
henna qayum
14/02/2022

Amazing I love my dinner table I'm…

Amazing I love my dinner table I'm really happy with it thank you so much
Rated 5 out of 5
Luxury Rattan
15/02/2022
Hi Henna
It's absolutely fabulous to hear you love your amazing dinner table and are really happy with Thank you for your 5 star review.
Kind Regards
Luxury Rattan
Mrs Louise McAndrew
13/02/2022

Santa Monica corner sofa

Furniture arrived in great condition, and was delivered with ease by Tony Suras
Rated 5 out of 5
Luxury Rattan
15/02/2022
Hi Louise
We are delighted you are happy with your gorgeous furniture and the delivery service you received. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
Paul Champion
12/02/2022

Great girls

Pam & Holly are exceptional customer service advisors. They both went to extreme limits to help me with a previous order & discuss my needs for a new order.

Will definitely be placing a 2nd order

Thank you both so much
Rated 5 out of 5
Luxury Rattan
15/02/2022
Thank you Paul for your lovely 5 star review. We are thrilled Holly and Pam provided an exceptional customer service for you. We will pass on your thanks and we look forward to your repeat custom.
Kind Regards
Luxury Rattan
Kerrie Price
11/02/2022

Amazing service from start to finish

Amazing service from start to finish. Given 4 different options for finance after my initial credit check failed, a lady rang me to offer other options for finance. After the order I called and they rang me straight back to go through process of delivery etc. Ordered on Monday & delivered on the same week Thursday! Called me again to check delivery slot ok and confirmed I didn’t want assembly. The delivery guys tony & sures were really nice, called 30 mins in advance and then delivered round the back to my garage like I asked them to, very helpful guys. Thank you also to Hannah who processed my order and called me back swiftly
Rated 5 out of 5
Luxury Rattan
12/02/2022
Thank you Kerrie for your lovey 5 star review. We are delighted you've had such an amazing Luxury Rattan experience from start to finish and we will pass on your thanks to Hannah.
Kind Regards
Luxury Rattan
Andrew Thornes
11/02/2022

We had a delivery today made by Luxury…

We had a delivery today made by Luxury Rattan the driver was Tony Sura, this delivery was in fact a replacement of our cube unit which had deteriorated in two years. We live on the second floor of a mill complex. To get the cube table on to the roof terrace we had to go through out neighbours and then lift it over. Your delivery chaps were great
Rated 5 out of 5
Luxury Rattan
12/02/2022
Hi Andrew
Thank you for your 5 star review. We are delighted our delivery team were able to get your stunning furniture to you despite the difficulties, we have a great delivery team. We hope you enjoy your new furniture.
Kind Regards
Luxury Rattan
Mr P Thakkar
11/02/2022

Kel & Ben the delivery team were…

Kel & Ben the delivery team were excellent and very polite.
Rated 5 out of 5
Luxury Rattan
12/02/2022
Thank you Mrs Thakkar for taking the time to leave your excellent 5 star review.
Kind Regards
Luxury Rattan
Christopher
11/02/2022

Tony and Suras contacted me en-route to…

Tony and Suras contacted me en-route to advise me on the delivery time. They efficiently installed the corner unit and fire pit and removed all packaging.
Rated 5 out of 5
Luxury Rattan
12/02/2022
Hi Christopher
We are extremely happy you are pleased with your Premium Plus delivery service . Thank you for your 5 star review.
Kind Regards
Luxury Rattan
Arran Laundon
11/02/2022

Great Products & Amazing Staff!

After hours of shopping - maybe 15-20 different companies looking for quality, long lasting rattan furniture that was also fairly priced. I cannot fault Luxury Rattan!

The delivery driver joked about the furniture being difficult to build on my own, but I found it really simple! The product is downright amazing quality, easy to assemble and delivery was a day earlier than initially advised.

Most importantly though, customer service had been amazing! Hannah was helpful video-calling me and measuring the set ahead of me buying, Holly & Pamela were helpful when one of the items delivered was an incorrect colour and arranged a same day collection and delivery of the new one!
Rated 5 out of 5
Luxury Rattan
12/02/2022
Hi Arran
Thank you for your amazing feedback and 5 star review. It's great to hear you've had an amazing service from all our team here at Luxury Rattan and your furniture is amazing quality to match the service. We hope you enjoy your beautiful furniture.
Kind Regards
Luxury Rattan
John
10/02/2022

Quality luxury cube

This was a excellent buy reduced in price and delivered assembled, the delivery men were fist class and delivered it to the back garden. Well made and looks great in the garden would strongly recommend this company sales advisors were very good. Whole process from start to finish a pleasure.
Rated 5 out of 5
Luxury Rattan
11/02/2022
Hi John
It's brilliant to hear you are really pleased with the excellent service and are equally pleased with the your gorgeous cube set which looks great in your garden. Thank you for you fabulous 5 star review and recommendation.
Kind Regards
Luxury Rattan
Khan
10/02/2022

I recently made a purchase with Luxury…

I recently made a purchase with Luxury Rattan and had few changes that I needed made. Customer service at Luxury Rattan was absolutely excellent. A lady called Holly went above and beyond to ensure my issue/request was resolved. The set I ordered looks beautiful-very good quality and looked better than the pictures! Totally recommend this company.
Rated 5 out of 5
Luxury Rattan
11/02/2022
Hi Khan
We are very happy Holly went above and beyond to ensure any of your requests were met and it's great to hear your beautiful furniture looks even better than you imagined. Thank you for your recommendation and 5 star review.
Kind Regards
Luxury Rattan
Emma How
10/02/2022

Beautiful table and chairs

Beautiful table and chairs, great customer service had few online chats with members of staff and they were always quick to resolve my questions, delivery was on time and the guys were lovely, will definitely recommend and order from you again.
Rated 5 out of 5
Luxury Rattan
11/02/2022
Thank you Emma for your 5 star review and recommendation. It's great to hear our brilliant customer service team were able to assist you so quickly and answered any questions swiftly. We look forward to your repeat custom.
Kind Regards
Luxury Rattan
A Bell
10/02/2022

The delivery team Kel and Ben were…

The delivery team Kel and Ben were fantastic and followed guidelines. They respected the property and asked where I wd like boxes. Very friendly and polite. They went above and beyond.
Same could not be said of the customer service when requesting a return due to the product being wrong colour state cream and was actually beige so did not match other furniture.
Stated cost of £99.00 for collection having to pay £49 when their description was inaccurate.
Rated 5 out of 5
Luxury Rattan
11/02/2022
Thank you for taking the time to leave your 5 star review. We are pleased our delivery team went above and beyond for you. We are sorry you feel our customer service team didn't match the rest of the service provided but colour shades vary and our descriptions are as per the manufactures colour description , and with you buying to match a set from a different supplier this colour wasn't satisfactory for you and as a gesture of good will and arranged the collection at half the cost of our terms and conditions for you. We hope you manage to find what you are looking for and again thank you for your 5 star review.
Kind Regards
Luxury Rattan
Lizzy Jones
10/02/2022

Tony And Suras very helpful and nothing…

Tony And Suras very helpful and nothing was too much trouble - thank you
Rated 5 out of 5
Luxury Rattan
11/02/2022
Hi Lizzy
We are extremely pleased Tony and Suras were very helpful upon delivering your gorgeous furniture. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
James Stones
10/02/2022

The whole experience was a positive one…

The whole experience was a positive one from start to finish. We visited the showroom which was very pleasant, lots of stock to see, Mark was most helpful. Subsequent interactions by phone and email were quick and polite. We paid extra for the premium delivery, it was well worth it. The delivery team were really good, assembled our California set and two loungers in about an hour and left everything clean and tidy. The furniture looks stunning and of a high quality, much nicer than a cheaper older set we already have. All in all highly recommended.
Rated 5 out of 5
Luxury Rattan
11/02/2022
Hi James
Thank you for your wonderful 5 star review. It's superb that your whole experience from start to finish has been a positive one and your stunning furniture is by far a higher quality than others you have previously had. Thank you for your recommendation.
Kind Regards
Luxury Rattan
Cherie Bees
10/02/2022

Empire table

Great service, so efficient. Goods arrived so quickly and we are delighted with them. Kel and Ben, delivery guys, we're so helpful and polite. Really pleased. Thank you.
Rated 5 out of 5
Luxury Rattan
11/02/2022
Thank you Cherie for your 5 star review. We are thrilled you are delighted with your gorgeous furniture and our delivery team Kel and Ben were so helpful and polite. We will pass on your thanks.
Kind Regards
Luxury Rattan
Emma McMurray
10/02/2022

Great help thank you

Great help thank you
Rated 5 out of 5
Luxury Rattan
11/02/2022
Thank you for taking the time to leave your 5 star review.
Kind Regards
Luxury Rattan
Claire
10/02/2022

Our Rattan Furniture was delivered…

Our Rattan Furniture was delivered today.
Tony and Suras were very Polite and did an excellent job unloading and placing the furniture where requested.
Thankyou
Claire
Rated 5 out of 5
Luxury Rattan
11/02/2022
Hi Claire
Thank you for your lovely 5 star review. We are pleased you received an excellent delivery service. We hope you enjoy your beautiful rattan.
Kind Regards
Luxury Rattan
Mrs Knapton
10/02/2022

Beautiful ornate mirror love ❤️ it .

Beautiful ornate mirror love ❤️ it .. prompt delivery, well packaged happy customer 😊
Rated 5 out of 5
Luxury Rattan
11/02/2022
Hi Mrs Knapton
It's absolutely fabulous that you love your ornate mirror and are happy with your overall Luxury Rattan experience. Thank you for your 5 star review.
Kind Regards
Luxury Rattan