We pride ourselves on our genuine customer reviews are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by Trustpilot and eKomi.

You can also read our reviews directly at Trustpilot here.

1,998 Independent customer reviews
(4.7/5)
Trustpilot (1,998 reviews)
Mrs Grant
15/10/2021

Just had my table and chairs delivered…

Just had my table and chairs delivered this morning after only ordering last weekend.absolutely in love with it excellent customer service from start to finish.Nathan and Lee were so friendly and professional would definitely recommend this family run business.
Rated 5 out of 5
Magz Pilling
14/10/2021

My experience with Luxury Rattan Furniture delivery …

Well my experience with Luxury Rattan didn't go entirely to plan but all has now been resolved. Its been an awful 2 years for everyone with Covid and the knock on effects of delays in getting stock from abroad and delivery dates being continually put back. My outdoor furniture finally arrived today, 4.5 mths after placing my order. There was a lack in keeping me informed with the delays in the past few months but Luxury Rattan have compensated me with a free Patio Heater as a gesture of good will and done their best to get my delivery to me. The delivery lads Kel and Ben were extremely helpful offloading my order and kept me informed regarding the delivery schedule tiday. My Rattan patio set looks great and is now back under cover and ready for next Spring to enjoy 😀😀
Rated 5 out of 5
Tara
14/10/2021

Excellent customer service

Excellent customer service, product arrived earlier than expected and was kept up to date with every delivery stage. Nathan & Lee very friendly and helpful, professional service. Thank you
Rated 5 out of 5
declan norton
14/10/2021

Great delivery from Nathan and Lee

Great delivery from Nathan and Lee
Rated 5 out of 5
Ellis Pope
13/10/2021

Absolutely amazing sofa delivered this…

Absolutely amazing sofa delivered this morning by Nathan and Lee! Efficient, friendly and respectful of both the products being delivered and my home. Both Nathan and Lee went above and beyond by helping me put my fence back together (as this was the only way delivery could be carried) and had to be taken out for delivery.

Would highly recommend Luxury Ratan for both their high quality furniture and outstanding customer service.
Rated 5 out of 5
Luxury Rattan
14/10/2021
Thank you Ellis for your brilliant 5 star review. We are so pleased to hear of the outstanding service provided by Nathan and Lee who went above and beyond to get your gorgeous furniture delivered to you. We are delighted you are happy with the outstanding high quality and equally outstanding customer service. We hope you enjoy your beautiful furniture and thank you for your recommendation.
Kind Regards
Luxury Rattan
Tom
13/10/2021

Great furniture and amazing delivery team

Nathan and Lee have delivered our table today. They were fast, efficient and friendly. They have built the table and been and gone within 20 minutes. Great service lads
Rated 5 out of 5
Luxury Rattan
14/10/2021
Hi Tom
Thank you for your superb 5 star review. We are so pleased you are happy with the great Premium Plus delivery service from Nathan and Lee which was fast, efficient and friendly.
Kind Regards
Luxury Rattan
Amanda carroll
13/10/2021

Nathan and lee are the nicest delivery…

Nathan and lee are the nicest delivery drivers I’ve ever had, they were extremely helpful and very chatty, lovely guys. I’m absolutely made up with my gorgeous table and chairs will be definitely using you again in the future, many thanks again 😊
Rated 5 out of 5
Luxury Rattan
14/10/2021
Hi Amanda
It's fabulous to hear our brilliant delivery team Nathan and Lee were extremely helpful and chatty whilst delivering your gorgeous table and chairs, they are genuinely lovely guys. We are delighted you are made up with your amazing furniture. Thank you for your 5 star review and we look forward to your repeat custom.
Kind Regards
Luxury Rattan
Karen
13/10/2021

Kel and Ben

Absolutely delighted with our marble table and chairs. Both Kel and Ben could not have been more professional and their attention to detail about exactly where I wanted it (even though the marble table was very heavy) they moved it with ease until I was happy. They were very polite and chatty but carried on working very hard throughout. Would recommend without hesitation.
Rated 5 out of 5
Luxury Rattan
14/10/2021
Hi Karen
We are thrilled you are delighted with your stunning marble dining set and our fabulous delivery team have been more than professional and helpful. Thank you for your recommendation and 5 star review. We hope you enjoy your beautiful set.
Kind Regards
Luxury Rattan
Kayleigh & joseph
13/10/2021

Nathan & Lee

Always had great service from this company. My table replacement come the table is 150 but the marble delivered is 160. Nathan & Lee were very professional and told me that they had left a message for this to be rectified ASAP.
Rated 5 out of 5
Luxury Rattan
14/10/2021
Hi Kayleigh and Joseph. Thank you for your 5 star review. We are sorry you received the wrong size marble and can only apologise. If you could please give me your order number I can check this is being rectified for you asap. We are pleased Nathan and Lee provided a professional service.
Kind Regards
Luxury Rattan
Moza
13/10/2021

Updated review

I received my outside furniture, within a week the table fire pit would not light

2nd time came to exchange table the fire pit was to small

3rd time they came still no joy wrong table and fire pit to small again

The delivery drivers Lee and Nathan could only apologise for the error once again

I am really not happy with this and I feel they have let me down as a customer

I feel I cannot recommend them till my problem is resolved

UPDATE
I have been into the showroom and thanks to the staff my problem should be rectified this afternoon

So I would recommend luxury rattan furniture for all there help in this matter

Thanks
Rated 5 out of 5
Luxury Rattan
13/10/2021
Hello
I am so sorry to hear this, I am keen to rectify any problems that you have in the fastest way possible, I will need you to contact me via kelly@luxuryrattan.com or leave your postcode or telephone number and I will call you straight away to get this arranged.
Kind Regards
Kelly
Wendy McLaughlin
13/10/2021

Omg what can I say it's beautiful thank…

Omg what can I say it's beautiful thank you very much
Rated 5 out of 5
Luxury Rattan
14/10/2021
Thank you Wendy for taking the time to leave your great 5 star review of your beautiful furniture.
Kind Regards
Luxury Rattan
Mario
12/10/2021

A********** Lee and Nathan were…

A********** Lee and Nathan were brilliant
Rated 5 out of 5
Luxury Rattan
12/10/2021
Hi Mario
It's fabulous to hear Lee and Nathan were brilliant and delivered you an A* delivery service. Thank you for your wonderful 5 star review.
Kind Regards
Luxury Rattan
Jak
12/10/2021

Excellent service

Excellent service , I opted to pay for my order to be assembled and the guys weee so friendly and helpful. Also when my order was confirmed and I had questions regarding delivery they were quick and helpfulto respond via email. My table is absolutely stunning I love it ! Would definitely recommend this company
Rated 5 out of 5
Luxury Rattan
12/10/2021
Hi Jak
We are so pleased you had such a helpful , friendly and quick service from ordering through to the excellent Premium Plus delivery service. Thank you for your recommendation and 5 star review.
Kind Regards
Luxury Rattan
Sallmeen Audhali
12/10/2021

Wow brilliant excellent

Excellent furniture, can't go wrong , Customer service 5 star very helpful with questions asked, why can't other companies have Kelly working for them.
Rated 5 out of 5
Luxury Rattan
12/10/2021
Thank you for your amazing review.
I am so pleased that you feel this way and I am happy that we sorted the misunderstanding out.
The furniture is beautiful and I am sure you will be very happy for years to come.
Lovely to speak with you.
Kind Regards
Kelly
Sarah Sutherby
08/10/2021

Excellent customer services

Excellent customer services the item I got was broke from parcel force I rung luxury rattan and 3 days later I had a new one very helpful I will deffo use this company again
Rated 5 out of 5
Luxury Rattan
08/10/2021
Hello Sarah,
I am so happy to hear that you are pleased with the service we have given and Thank you for your excellent review.
Kind Regards
Kelly
Colette McDade Waterworth
08/10/2021

Great service from start to finish

I would highly recommend this company. After much shopping around, we visited the showroom in June and chose garden furniture and a patio heater. The staff were knowledgeable and helpful, without being pushy. The furniture was delivered on time, by friendly drivers, Kel and Alex...I would definitely buy from Luxury Rattan again.
Rated 5 out of 5
Luxury Rattan
08/10/2021
Hello Colette,
This is a lovely review and we are super pleased to hear that you would highly recommend us. We always strive to be as professional and helpful as we can.
The delivery crew are excellent and I am happy that you love your furniture.
Kind Regards
Kelly
Steve B
08/10/2021

Superb delivery to the apartment

Thanks to Lee and Nathan for an excellent and super efficient delivery of our patio furniture

Steve Bennett
Rated 5 out of 5
Luxury Rattan
08/10/2021
Steve,
I will certainly pass on your excellent feedback to Lee and Nathan and I am pleased that you have received a great service.
Kind Regards
Kelly
Jennifer Standley
07/10/2021

Great service

Great service, I used the online chat to ask a question about my order and had a quick and helpful response. Nathan and Lee delivered my coffee table and they were great, really nice and great service! Would happily order from here again!
Rated 5 out of 5
Luxury Rattan
08/10/2021
Hi Jennifer
It's fabulous that you received such a great service , from the online chat which was helpful and quick to respond, down to the great delivery service from our brilliant delivery team. We hope you enjoy your stunning coffee table and we look forward to your repeat custom.
Kind Regards
Luxury Rattan
Jian
07/10/2021

Lovely chairs very happy.delivery…

Lovely chairs very happy.delivery drivers lee and Nathan lovely lads and happy to help with any issues thank you so much lads really big help to us.
Rated 5 out of 5
Luxury Rattan
08/10/2021
Hi Jian
Thank you for your superb 5 star review. It's great to hear you are very happy with your lovely chairs and the helpful delivery service provided by Lee and Nathan. We will pass on your thanks.
Kind Regards
Luxury Rattan
Szei Dusia
07/10/2021

Very happy with delivery x

Very happy with delivery. The delivery mans was sopolite ! Kel&Ben
Rated 5 out of 5
Luxury Rattan
08/10/2021
Thank you for taking the time to leave your lovely 5 star review. We are thrilled you are very happy with your polite delivery service from Kel and Ben. We hope you enjoy your beautiful furniture.
Kind Regards
Luxury Rattan
Philip Taylor
06/10/2021

Great experience from start to finish

After visiting their showroom twice, we initially placed an order for an ex-display corner sofa set. This was great value but as you would expect from a display model had a few marks. Later, thinking the saving was a false economy, we contacted Mark at Luxury Rattan and arranged to pay the extra and get a brand new set. No problem.
The delivery was arranged by text, was completely hassle free and within the allocated time slot. Thank you Thomas and Arun.
The furniture itself is nothing less than superb.
Finally, Autumn is a great time to buy, like us you'll probably get a great discount.
Would 100% recommend.
Rated 5 out of 5
Luxury Rattan
06/10/2021
Phil,
Thank you so much for the lovely review, we are extremely pleased that you are so happy with the service and the products that you have received. I do agree the furniture is superb!
We wish you all the Best and hope to see you again soon.
Kind Regards
Kelly
Gemma
05/10/2021

Outdoor corner seating

Fantastic website. Very fast delivery, Kel and Ben were great and really friendly. Very good quality furniture. Can’t fault them. Thank you very much
Rated 5 out of 5
Luxury Rattan
06/10/2021
Gemma
Thank you so much this review is very much appreciated we are keen to always try and offer a fantastic service from ordering to delivery.
we hope you have lots of enjoyment from the furniture for years to come.
Kind Regards
Kelly
Rebecca Marshall
05/10/2021

Love my tables brilliant service thank…

Love my tables brilliant service thank you 😊
Rated 5 out of 5
Luxury Rattan
06/10/2021
Hi Rebecca,
I am so pleased that you love your tables and we are very happy that you have received a brilliant service.
Thank you for taking the time to leave this wonderful review.
Best Wishes
Kelly
Mrs G
04/10/2021

Brilliant service

Brilliant service. Easy ordering, polite and courteous delivery men and the furniture was exactly as described and needed and was delivered within the week.
The quality is great and I wouldn't hesitate to recommend
Rated 5 out of 5
Luxury Rattan
06/10/2021
We are so pleased that you are happy with the service that you have received and we wish you many years of enjoyment from your furniture.
Thank you for the lovely feedback.
Best Wishes
Kelly
Christine
04/10/2021

Patio heater

Excellent service very happy with my purchase. Speedy delivery. So glad I purchased my patio heater it’s so classy looking in my garden. Many thanks for your service.
Rated 5 out of 5
Luxury Rattan
07/10/2021
Thank you Christine for your wonderful 5 star review. We are extremely pleased you are very happy with your classy patio heater and the excellent service we provided. It couldn't of arrived at a better time now the evenings are getting a bit chilly. We hope you enjoy it.
Luxury Rattan
pemma Heywood
04/10/2021

Amazing furniture and customer service

Amazing furniture and customer service. I cannot express how happy I am with the quality and everything from sales, customer service and delivery.
Rated 5 out of 5
Luxury Rattan
07/10/2021
Hi Pemma
We are absolutely delighted you are so happy with your amazing furniture and equally happy with our amazing customer service team and your whole Luxury Rattan experience. Thank your for your fabulous 5 star review.
Kind Regards
Luxury Rattan
customer
04/10/2021

Good service

Good service great customer care Kelly in particular was brilliant
Rated 4 out of 5
Luxury Rattan
05/10/2021
Hi Sophie,
I am extremely happy that we resolved the issue that you had with the missing bolts.
Thank you for the lovely feedback and I am pleased that your order is now complete.
Do not hesitate to contact me if I can be of any further help.
Best Wishes
Kelly
Sadik Murshed
04/10/2021

placed an order after seeing all good…

placed an order after seeing all good reviews but I'm still waiting for my delivery, placed an order 16th Sept 2021 and still awaiting for any update or confirmation. everytime I call I get fobbed of saying its with simply parcel the parcel courier service or they are doing the delivery themselves and no delivery date has been set.they can't even give me a tracking number. don't no what to believe, will definitely not order again and highly not recommend it. all the good reviews are probably done by family and friends.

Hi Kelly, thank you for your reply and as we discussed over the phone I do appreciate your good will gesture and they way you have dealt with this. you have gone the extra mile to deal with our order, again thank you and looking forward to recieveing our order. I truly do hope that your company appreciates you coz your the gem in the company, your true to your profession as a customer service manager. thank you.
Rated 4 out of 5
Luxury Rattan
05/10/2021
Hi Sadik,
Thank you for taking the time to speak with me today
I am glad we have been able to arrange the delivery for Thursday 7/10
Please do not hesitate to contact me direct if you require any further assistance.
Kind Regards
Kelly
Elaine Carnell
03/10/2021

Says it all in the name

Says it all in the name. Their products are outstanding. Despite the covid and brexit delays, we were kept informed all the way and were given free gifts for our patience. Family run business, all staff including delivery men that make up the furniture for you are very polite and courteous. I have recommended to all my family and friends . Alex and lee. Well done x
Rated 5 out of 5
Luxury Rattan
03/10/2021
Hi Elaine
We are thrilled you are are happy with the outstanding furniture and very polite and courteous delivery service. We would like to thank you for your understanding and patience regarding the unavoidable delays and we are glad it was worth the wait the wait for you. Thank you for your recommending us. We will pass on your lovely comments to Lee and Alex.
Kind Regards
Luxury Rattan
David
03/10/2021

Brilliant service

We have just had our delivery from this company and I have to say what a processional company they are.
What really topped it was the two gents who delivered and erected the table very clean / polite and nothing was to much bother so Nathan and Lee thank you very much your a true asset to your company. Highly recommended.
Rated 5 out of 5
Luxury Rattan
03/10/2021
Thank you David for your brilliant 5 star review. We are so pleased you received such a polite and professional Luxury Rattan service. We do have an amazing team here and we value each and everyone of our team. Thank you for your recommendation and we hope you enjoy your gorgeous furniture.
Kind Regards
Luxury Rattan
Ali Frawley
02/10/2021

100% recommend

I received my set of garden furniture yesterday and it's really been worth waiting for, it's beautiful and the quality is excellent!
I've had to wait for it and although that's been disappointing it's been through no fault of the company at all. Communication has been great with customer service and I've dealt with Rosie who I must say has gone above and beyond and been just brilliant. Vinny my delivery guy has been so friendly and really couldn't have been more helpful , especially with sorting a couple of little problems out. My final new set yesterday was delivered by Thomas and Arun...both lovely guys, so polite and friendly. As a company you should be really proud of the way your staff deal with customers in sometimes difficult circumstances when things don't go according to plan...they are are a real credit to the company.
I'm thrilled with my garden furniture and wouldn't hesitate to recommend you to friends 😊
Rated 5 out of 5
Luxury Rattan
03/10/2021
Hi Ali
Thank you for your superb 5 star review. It's fabulous to hear that Rosie and our delivery team have gone above and beyond for you. As a family run business our customers are the heart of it and we always try our upmost best to deliver the best experience possible to our customers and we are delighted this has shone through. We would like to thank you for your patience and understanding regarding the unavoidable delays and we are thrilled you are thrilled with your stunning furniture. We will pass on your lovely comments to the team and thank you for your recommendation.
Kind Regards
Luxury Rattan
Lawrie Lewis
02/10/2021

5 star customer service

This is a genuine 5 star review of a company who supplied a product I wasn’t satisfied with and was returned. The unit supplied arrived as expected using their own drivers who clearly feel as they have a stake in Luxury Rattan and care about customer service. Once assembled by myself, whilst I would say it was value for money it fell short of our expectations and wasn’t the exact unit ordered based on the website photograph. I’m sure many customers would have viewed the differences as a bonus but it made it unsuitable for us. The customer services team were great trying to sort out the issue which they couldn’t resolve. Reasonable alternatives were also offered. To sum up having tried their best to meet our expectations they collected the unit and have refunded us fully without hassle. Excellent customer service from an online company which is not always easy to find I would recommend dealing with them.
Rated 5 out of 5
Luxury Rattan
03/10/2021
Thank you Lawrie for taking the time to leave your excellent 5 star review.
We are very sorry on this occasion we couldn't meet your expectations and for this we do apologise. However we are thrilled to hear our customer service team did try to resolve and find alternatives for you and were excellent in every way. We do hope you can come back to us in the future as a valued customer. Thank you for your recommendation.
Kind Regards
Luxury Rattan
Rachael Clement
01/10/2021

Furniture arrived in great condition…

Furniture arrived in great condition with super friendly delivery drivers (Nathan and Lee) Keep up the good work lads 😀
Rated 4 out of 5
Luxury Rattan
03/10/2021
Hi Rachael
Thank you for taking the time to leave your review. We are happy that your gorgeous furniture arrived in great condition by our super friendly delivery team.
Kind Regards
Luxury Rattan
Jian
01/10/2021

Nathan and lee came and great customer…

Nathan and lee came and great customer service and professional
Rated 5 out of 5
Luxury Rattan
03/10/2021
Hi Jian
It's lovely to hear Nathan and Lee provided a professional and great customer experience for you. Thank you for your great 5 star review and we hope you enjoy your beautiful furniture.
Kind Regards
Luxury Rattan
Gary Hill
01/10/2021

Ordered a gas patio heater

Ordered a gas patio heater, prompt arrival but was faulty. Replacement part was sent out with no quibble and sorted issue. Good service
Rated 5 out of 5
Luxury Rattan
03/10/2021
Hi Gary
Thank you for your great 5 star review. We are sorry your patio heater arrived faulty and can only apologise, however we are very happy this was rectified for you straight away and your happy with the overall Luxury Rattan experience you have received.
Kind Regards
Luxury Rattan
Hannah W
29/09/2021

100% recommend, great company

Contacted the company and ordered my table set 4 days ago and it has already been delivered. The delivery drivers were great and took it all round the back for me. The table and sofas are great quality. Highly recommend this company!
Rated 5 out of 5
Luxury Rattan
03/10/2021
Hi Hannah
Thank you for 100% recommending us , It's fabulous to hear your gorgeous great quality furniture was delivered quickly and our delivery team were great. Thank you for your wonderful 5 star review.
Kind Regards
Luxury Rattan
L. Ke
29/09/2021

Barcelona Rattan Bar Set

Got the garden furniture (Barcelona Rattan Bar Set with Ice Bucket & 6 Stackable Stools) today. Excellent quality and delighted with it. The delivery driver, Steve, phoned about 40 mins before to indicate when it would be delivered. He arrived on time and was very friendly and helpful. Had it all unpacked and assembled in a short time and took away the packing. Well done!
Rated 5 out of 5
Luxury Rattan
03/10/2021
We are thrilled you are delighted with the excellent quality of your stunning Barcelona set and the friendly and prompt Premium Plus delivery service you received. Thank you for your brilliant 5 star review.
Kind Regards
Luxury Rattan
Mrs Parvin
28/09/2021

Recieved my long awaited furniture…

Recieved my long awaited furniture today , but like every thing else supplies are difficult coming through , i had 2 brilliants guys that couldn’t have been more helpful I wasn’t at home but they assembled it and took a pic and sent me it , i believe one was called lee , my delivery was in Skegness so they will know who they are , excellent service , tina
Rated 5 out of 5
Luxury Rattan
03/10/2021
Thank you Tina for taking the time to leave your great 5 star review. We are extremely happy the wait was worth it for you, and we would like to take the opportunity to thank you again for your patience on the unavoidable delays. We are equally happy the service provided was excellent.
Kind Regards
Luxury Rattan
Karen Fenwick
28/09/2021

Very professional and friendly…

Very professional and friendly guys.would highly recommend.thankyou Kel and ben
Rated 5 out of 5
Luxury Rattan
03/10/2021
Hi Karen
Thank you for your 5 star review. We are pleased you received such a friendly and professional service from Kel and Ben. Thank you for highly recommending us and we hope you enjoy your beautiful furniture.
Kind Regards
Luxury Rattan
Melanie Foster
27/09/2021

Finally it arrived

Took a while to get here but doesn’t everything thesedays!
Delivery drivers Kel & Ben were great, happy to help and friendly
Rated 5 out of 5
Luxury Rattan
27/09/2021
Hi Melanie
Thank you for your 5 star review and your patience and understanding regarding the unavoidable delays. We are pleased our team provided you with friendly, helpful and great delivery service.
Kind Regards
Luxury Rattan