Furniture delivery
Standard delivery on our furniture is up to 14 working days from the date of order, unless an item is stated as pre-order in the description. Please be aware that for pre-order items the dates given are estimates and can be subject to change due to our supplier's shipping schedule.
Most of our sets are delivered with our own expert two-man delivery team (except in the unlikely event that two-man delivery is not available). Our Cube sets (product codes BSSA04 and BSD003) are sent by pallet delivery due to their size and weight. In both cases we will contact you directly with your delivery date prior to delivery. You must be available to accept your order as a signature is required on delivery of the goods. You must also provide a telephone contact number for delivery (mobile preferred) so the we can contact you.
Delivery may be delayed if a number is not provided as we are unable to dispatch without one. Please be aware once your delivery date has been arranged you may be responsible for any additional charges incurred should you then wish to change the delivery date. Please note delivery is dependent on driver performance, which can be effected by adverse weather, traffic conditions and other unforeseen circumstances.
Deliveries typically take place between 7am and 7pm, Monday to Friday, although items may be delivered outside of these hours in busy periods. Express or Saturday delivery is usually available at an additional charge. If you would like to enquire about these services please email us at hello@luxuryrattan.com for further information.
Premium Plus Delivery
Premium Plus is our delivery and packaging removal service. For £99 our friendly and professional delivery team will take care of all the lifting, unpacking, assembly, installation and packaging removal so you don't have to.
Delivery charges and conditions
Standard delivery to England and Wales is free of charge at the point of sale. Additional charges apply for delivery to North Scotland, UK Islands, Northern Ireland and all other non-mainland locations. If you reside in any of these locations please contact us at hello@luxuryrattan.com with your postcode for a delivery quote.
European delivery
We are able to offer European delivery on most of our rattan furniture items. To obtain a quote please contact us at hello@luxuryrattan.com with the product code of the item and your full delivery address.
Parcel delivery for small to medium items
Most of our smaller items (such as parasols and small to medium sized planters) are dispatched on next day delivery (excluding weekends and bank holidays). For our medium sized items (such as patio heaters, chairs and medium to large planters) delivery is usually 1-3 working days. Items ordered before 12noon will usually be dispatched the same working day. Items ordered after 12noon will usually be dispatched the next working day. Deliveries typically take place between 7am and 7pm, Monday to Friday, although items may be delivered outside of these hours in busy periods. We are unable to request a specific delivery time but the courier will contact you directly by text or email with your tracking information and information on delivery times where possible.
If no one is home when delivery is attempted the courier will leave a calling card for you to rearrange delivery. If you do not arrange a specific date after the failed delivery attempt, the courier will automatically reattempt delivery on an alternative date. Should the second delivery attempt be unsuccessful due to you not being present or the goods are unsafe to deliver, the goods being unable to fit through the door/access point, or any other circumstances where the buyer is at fault, you the customer will be responsible for any further delivery charges which will be dependant on the size/number of items you have ordered.
Express or Saturday delivery is usually available at an additional charge. If you would like to enquire about these services please email us at hello@luxuryrattan.com for further information.
Cancelling your order
You have the right to cancel your order within 14 days without reason for a full refund. If you wish to cancel please contact us as soon as possible at hello@luxuryrattan.com with your order reference. If your order has been delivered you are responsible for the return costs.
Accepting delivery of your goods
A signature is required upon delivery. Please check your goods to ensure they are are correct and there are no visible signs of damage. If you receive your item damaged, or with defective, incorrect or missing parts we will need to be notified within 48 hours of delivery. Please email us at hello@luxuryrattan.com and include your order reference and a brief description of the issue along with photographic evidence. Failure to include any of the required information may result in your claim being rejected.
Once the goods have been signed for it is the buyers sole responsibility to ensure they are kept safe and undamaged in their original packaging (please see our returns policy for further information).
In the unlikely event that for any reason we cannot deliver your goods on any service described in the terms and on the estimated date, we reserve the right to amend, alter or postpone delivery accordingly and we will contact you as soon as we are made aware of any issues.