Garden furniture delivery
Standard delivery on our garden furniture is usually 3-5 working days.
Most of our sets are sent with a two-man delivery service (except in the
unlikely event that two-man delivery is not available). There is the
option at checkout to include a preferred delivery date. If you choose to
include a preferred date please make sure it is no sooner than the 3rd working
day after the date of purchase. Although we will do our best to arrange
delivery for a requested date, please be aware this is subject to availability
with the courier and therefore cannot always be guaranteed. You must also
provide a telephone contact number for delivery (mobile preferred) so the
courier can contact you. Delivery may be delayed if a number is not
provided as we are unable to dispatch without one. Once we have received
your order we will arrange for the furniture to be collected by the courier.
The courier will then contact you directly by text or email with your
delivery date. You will also receive a call, text or email the day or
evening before delivery with your estimated delivery time window. Please
be aware once your delivery date has been arranged you may be responsible for
any additional charges incurred from the delivery company should you then wish
to change the delivery date. Please note delivery is dependent on courier
performance, which can be effected by adverse weather, traffic conditions and
other unforeseen circumstances. Deliveries typically take place between
7am and 7pm, Monday to Friday, although items may be delivered outside of these
hours in busy periods. Express or Saturday delivery is usually available
at an additional charge. If you would like to enquire about these
services please email us at firstname.lastname@example.org
for further information.
Parcel delivery for
small to medium items
Most of our smaller items (such as parasols and small to medium sized planters)
are dispatched on next day delivery (excluding weekends and bank holidays).
For our medium sized items (such as patio heaters, chairs and medium to
large planters) delivery is usually 1-3 working days. Items ordered
before 12noon will usually be dispatched the same working day. Items
ordered after 12noon will usually be dispatched the next working day.
Deliveries typically take place between 7am and 7pm, Monday to Friday,
although items may be delivered outside of these hours in busy periods.
We are unable to request a specific delivery time but the courier will
contact you directly by text or email with your tracking information and information
on delivery times where possible. Express or Saturday delivery is usually
available at an additional charge. If you would like to enquire about
these services please email us at email@example.com
for further information.
Delivery charges and conditions
Standard delivery to England and Wales is free of charge at the point of sale.
Additional charges apply for delivery to North Scotland, UK Islands,
Northern Ireland and all other non-mainland locations. If you reside in any of
these locations please contact us at firstname.lastname@example.org
with your postcode for a delivery quote.
If no one is home when delivery
is attempted the courier will leave a calling card for you to rearrange
delivery. If you do not arrange a specific date after the failed delivery
attempt, the courier will automatically reattempt delivery on an alternative
date. Should the second delivery attempt be unsuccessful due to you not
being present or the goods are unsafe to deliver, the goods being unable to fit
through the door/access point, or any other circumstances where the buyer is at
fault, you the customer will be responsible for any further delivery charges
which will be dependant on the size/number of items you have ordered.
Cancelling your order
You have the right to cancel your order within 14 days without reason for a
full refund. If you wish to cancel please contact us as soon as possible
at email@example.com with your
order reference. If your order has been delivered you are responsible for
the return costs.
Accepting delivery of your goods
A signature is required upon delivery. Please check your goods to ensure
they are correct and free of damage. If you receive your item damaged, or
with defective, incorrect or missing parts we will need to be notified within
48 hours of delivery. Please email us at firstname.lastname@example.org and include
your order reference and a brief description of the issue along with
photographic evidence. Failure to include any of the required information
may result in your claim being rejected.
Once the goods have been signed
for it is the buyers sole responsibility to ensure they are kept safe and
undamaged in their original packaging (please see our returns policy for
In the unlikely event that for
any reason we cannot deliver your goods on any service described in the terms
and on the estimated date, we reserve the right to amend, alter or postpone
delivery accordingly and we will contact you as soon as we are made aware of
If you wish to return your goods you may do so by emailing us at email@example.com within 30 days
of receipt of your order as long as the item has not been assembled or used and
is returned to us in the original packaging. Please make sure you include
your order reference and a brief description of the reason for return.
Once your return has been accepted please ensure the goods are returned
to us within 7 days. Failure to return the goods to us within this time
period may result in the return being rejected. If you have no means of
returning your order, we will arrange a collection of the goods upon request
and debit the courier collection charges from your refund. Charges vary
depending on the size of your item and number of parcels but typically range
from £20.00 to £120.00.
If the goods have been signed
as damaged on the delivery note and you do not wish for a replacement we will
arrange collection of the goods free of charge. Please note as we get
charged per collection attempt we can only arrange this for free once and if it
fails as you are not home or the goods are not available for collection the
second and subsequent collection attempts will be chargeable. For any
other reasons for return the buyer is responsible for the return postage costs.
All returns must be returned in
their original packaging. Failure to do so will result in additional
charges that will be deducted from your refund to cover the cost of the missing
packaging or any damage that occurs due to the item not being packaged
correctly. Once we have received your return the goods will be inspected
thoroughly for any signs of use, misuse, or any damage/fault caused by the
buyer’s negligence. If the goods show any of these signs they will then
be returned back to your confirmed address and a surcharge levy to cover
postage costs will apply at the buyer’s expense. If your goods have been
assembled and are not faulty, or have been used, you will not be able to return
your goods for a refund. After the returned goods have been inspected and
we find there are no discrepancies concerning the above your refund will be
processed within 10 days.
Any faults should be reported to us as soon as possible by emailing us at firstname.lastname@example.org. Please
make sure you include your order reference and photographic evidence of the
fault so that we can diagnose the issue. Once the fault has been
diagnosed, a replacement part(s) will be sent in the post or with a courier for
the customer to fit. If we determine that the full item needs replacing
we will arrange an exchange free of charge. Please be aware the faulty
goods must be returned in their original packaging. If the goods are
unused and the goods were received faulty then you may be entitled to a refund
if you prefer.
All of our aluminium framed garden furniture is covered by our 3 year warranty.
Our steel framed items are covered by our 12 months manufacturer’s
warranty. The warranty is valid from the date of delivery and is
activated automatically once you receive your goods. Please make sure you
retain your proof of purchase as you may need this in the event of a claim.
Our warranty covers the structural components of the furniture (such as
frames and support brackets) and any issues that arise due to a manufacturing
fault. It does not cover the goods becoming defective due to the buyer’s
improper use (unless it is due to the manufacturer’s negligence), accidental
damage, neglect, incorrect assembly or general wear and tear. It does not
cover cushion covers, cushion fillings and glass. It covers the original
purchaser of the goods only and is not transferrable or valid outside of the
UK. Should you have a problem with your item please contact us at email@example.com with your order
reference, a brief description of the problem and photographic evidence so we
can deal with your claim on an individual basis. Once the claim has been
investigated Littleborough Furniture Company Ltd reserves the right to refuse
any claim we find is not down to a manufacturing fault. Accepted claims
will result in the repair or replacement of the item, or an exchange where