We pride ourselves on our genuine customer reviews are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by Trustpilot and eKomi.

You can also read our reviews directly at Trustpilot here.

2,251 Independent customer reviews
(4.7/5)
Trustpilot (2,251 reviews)
Sophie W
21/01/2022

////// AVOID AVOID AVOID////

////// AVOID AVOID AVOID////

I ordered a coffee table over 3 weeks ago from this place, money came out the bank and I didn’t receive a confirmation email or anything , contacted customer support to be told they couldn’t find any existing orders and was spoke to in such a rude , unprofessional manner even had someone tell me there was nothing they could do and refuse to refund “as they can’t find the order” and put the phone down on me had to contact my bank to get the money refunded, not even so much as an apology, absolutely disgusting never dealt with anything like it , the level of unprofessionalism from their customer support staff was truly shocking avoid like the plague!!!
Rated 1 out of 5
Luxury Rattan
21/01/2022
Hi Sophie, I am sorry to hear you have had such a bad experience with us. We can't find an order under your name so please email your order details to ryan@luxuryrattan.com and we can look into this for you. Kind regards, Ryan.
Emy Markou
21/01/2022

Can't recommend them enough,love my…

Can't recommend them enough,love my coffee tables,classy and very heavy,had few issues but always kept me updated and always helpful and polite. Would defo use again,delivery men are always polite and helpful too.
Rated 5 out of 5
Consumer
21/01/2022

Great communication from Luxury Rattan

Great communication from Luxury Rattan, I was kept up to date at all times. Thomas and Arun delivered our furniture and were very helpful. We haven't yet assembled it but look forward to getting it set up for the spring.
Rated 5 out of 5
Maya.
21/01/2022

Thankyou luxury rattan.

Really happy with my dining table and chairs , i got lots of help and the person who dealt with my purchase was very helpful and understanding. when recived my table set the chairs had a little defaults but Luxury rattan was quick to respond and within a week i recived my new chairs , the delivery drivers ( kel &ben ) were very helpful by putting everything together and taking the boxes away everyting was done with care .
I reqlly do recommend this company 👌
Thankyou luxuryrattan.
Rated 5 out of 5
Linda Blatt
21/01/2022

Great service and product

Delivered and put together with care by Thomas and Arun and they had a smile on their faces considering the early delivery time! Worth going for Premium delivery as they took all the rubbish away with them. Lovely product, can’t wait for for the warm weather so we can use it ☀️
Rated 5 out of 5
Kayisha Payne
20/01/2022

Tony and Susar delivered my indoor…

Tony and Suras delivered my indoor furniture, assembled it and took away the packaging. They did a great job even though there wasn’t any instructions! My empire coffee table and side table is great High quality that gives a luxurious feel. I’ll definitely buy from Luxury Rattan again!
Rated 5 out of 5
Luxury Rattan
21/01/2022
Hi Kayisha
Thank you for your brilliant 5 star review. We are delighted you are happy the great high quality and luxurious feel of your gorgeous Empire coffee table and side table, and that you are equally happy with the great job Tony and Suras provided on your Premium Plus delivery. We look forward to your repeat custom.
Kind Regards
Luxury Rattan
Lynne Hunter
20/01/2022

I ordered the Imperial Grey Marble…

I ordered the Imperial Grey Marble Dining Set with Anna belle Chairs in crushed velvet.
I also opted for the premium delivery where the set was constructed for me and all packaging removed.
From time of ordering until delivery Luxury Rattan have been impeccable with their service, a delay in delivery through no fault of their own was immediately relayed to me and a new date given (only another 24hrs).
The gentlemen, Nathan and Lee, who delivered and constructed the dining set and chairs couldn’t have been more helpful and professional.
The quality of the dining set is just outstanding, I’m extremely delighted with it.
Looks even better than the pictures.
Chairs so comfortable as well as beautiful.
Marble table top just stunning, not a blemish or mark on anything supplied.
As I previously said, just delighted with the service and quality!
Can’t thank everyone I’ve spoken to in Luxury Rattan enough, including Holly who gave me a quick curtacy call immediately after delivery.
Would highly recommend to anyone considering a potential purchase in the future.
Thank you very much everyone at Luxury Rattan!
Lynne Hunter
Rated 5 out of 5
Luxury Rattan
21/01/2022
Thank you Lynne for your wonderful 5 star review. It's great to hear of the impeccable Luxury Rattan service you have received from start to finish and that you are delighted with your stunning table and chairs. We will pass on your thanks to the team for their outstanding service. Thank you for your recommendation and we look forward to your repeat custom.
Kind Regards
Luxury Rattan
VIC
19/01/2022

Tony and suras delivered and built our…

Tony and suras delivered and built our new rattan fire pit table. Fast and reliable service!
Rated 5 out of 5
Luxury Rattan
21/01/2022
Hi Vic
We are thrilled Tony and Suras provided a fast and reliable Premium Plus delivery service. Thank you for your 5 star review and we hope you enjoy your beautiful Fire pit set.
Kind Regards
Luxury Rattan
Yuri Terescenkov
19/01/2022

The communication from the company was…

The communication from the company was perfect.I had no issues with the company at all. Loved the courtesy call as well.
Rated 5 out of 5
Luxury Rattan
21/01/2022
Thank you Yuri for taking the time to leave your lovely 5 star review. We are very happy the communication was perfect and everything was as expected.
Kind Regards
Luxury Rattan
Michelle Ironside
19/01/2022

Delivery 19/01

Tony & suras delivered my table & chairs.
Very good service, very polite and quick workers. Ensured I was happy before they left
Rated 5 out of 5
Luxury Rattan
21/01/2022
Hi Michelle
We are extremely pleased Tony and Suras provided a very polite, quick and overall good delivery service. Thank you for your 5 star review and we hope you enjoy your stunning table and chairs.
Kind Regards
Luxury Rattan
Gerarda King
19/01/2022

Porto sofa and table set

First rate customer service from order to delivery - 8 days! Kept informed of progress. Delivery was arranged and driver gave us a time slot. Goods very well packaged and really good quality. Am thrilled with our purchase and looking forward to warmer weather so that we can enjoy it.
Rated 5 out of 5
Luxury Rattan
21/01/2022
Hi Gerarda
It's absolutely fabulous to hear you received first rate customer service throughout your Luxury Rattan experience and you are thrilled with your gorgeous furniture. Thank you for your great 5 star review.
Kind Regards
Luxury Rattan
Martin
19/01/2022

Excellent product that was easy to…

Excellent product that was easy to order online and included a brilliant delivery service.
Rated 5 out of 5
Luxury Rattan
21/01/2022
Thank you Martin for your 5 star review. We are pleased you found ordering online so easy and are happy with the excellent quality of your furniture.
Kind Regards
Luxury Rattan
MIRIAM RANDALL
19/01/2022

This is the 2nd & 3rd lot of Rattan…

This is the 2nd & 3rd lot of Rattan furniture I have bought here. The quality is excellent and is the service. Thank you.
Rated 5 out of 5
Luxury Rattan
21/01/2022
Thank you Miriam for your repeat custom, we are delighted that you are so impressed with the excellent quality and service from us that you trust to keep ordering from us. Thank you for your fabulous 5 star review.
Kind Regards
Luxury Rattan
ian jones
18/01/2022

Very good quality and fast service…

Very good quality and fast service thanks
Rated 5 out of 5
Luxury Rattan
19/01/2022
Hi Ian.
Thank you for taking the time to leave your 5 star review.
We are very happy that you are pleased with the fast service and very good quality of your stunning furniture.
Kind Regards
Luxury Rattan
Tatjana Vincukova
18/01/2022

Great quality

Great quality and defiantly worth the money.
Rated 5 out of 5
Luxury Rattan
19/01/2022
Thank you Tatjana for your lovely 5 star review. We are extremely pleased you are happy with your gorgeous furniture which is worth every penny to you. We hope you enjoy your furniture.
Kind Regards
Luxury Rattan
Mrs Maria Durston
18/01/2022

Excellent service really good quality…

Excellent service really good quality table and chairs I'm very impressed thankyou very much
Rated 5 out of 5
Luxury Rattan
19/01/2022
Hi Mrs Durston
It's fabulous to hear you are very impressed with the really good quality of your beautiful table and chairs, and the excellent Luxury Rattan service you have received. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
customer
18/01/2022

My delivery came on time the guys that…

My delivery came on time Thomas and Arun delivered it and called me on route they were very friendly and polite and built the table and chairs and put them where I wanted. it’s an excellent service and company and I would definitely recommend them and will be buying my garden furniture from there when the garden is done! The furniture is stunning!
Rated 5 out of 5
Luxury Rattan
19/01/2022
Thank you Cheryl for your wonderful 5 star review. It's great to hear Thomas and Arun provided a excellent , friendly and polite Premium Plus delivery service and you are pleased with your stunning table and chairs. Thank you for your recommendation and we look forward to your repeat custom.
Kind Regards
Luxury Rattan
BILLY Foames
18/01/2022

Excellent very happy with my garden…

Excellent very happy with my garden furniture, the guys that delivered it were very good to.
Thanks again
Rated 5 out of 5
Luxury Rattan
19/01/2022
Hi Billy
We are thrilled you are very happy with your excellent garden furniture and equally happy with the delivery team. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
Stephanie Thurman
14/01/2022

Beautiful dining table & chairs

Beautiful dining table & chairs. Stunning quality ⭐️
Fast & easy delivery
Thanks a lot ! Will definitely recommend.
Rated 5 out of 5
Luxury Rattan
17/01/2022
Hi Stephanie
Thank you for your recommendation and 5 star review. We are delighted you are happy with the stunning quality of your beautiful table and chairs. We hope you enjoy them.
Kind Regards
Luxury Rattan
susan duckett
13/01/2022

Lovely quality and great service defo…

Lovely quality and great service defo use again
Rated 5 out of 5
Luxury Rattan
17/01/2022
Thank you Susan for your great 5 star review. We are extremely pleased you are happy with the lovely quality of your beautiful furniture and the great overall Luxury Rattan service you have received. We look forward to your repeat custom.
Kind Regards
Luxury Rattan
Will Tudor
13/01/2022

The Sofa is amazing and the quality is…

The Sofa is amazing and the quality is very good.
Rated 5 out of 5
Luxury Rattan
17/01/2022
Hi Will
It's fabulous to hear the quality of your amazing sofa is a very good. Thank you for choosing Luxury Rattan and taking the time to leave your 5 star review.
Kind Regards
Luxury Rattan
Chantelle Devine
12/01/2022

Purchase was great. Delivery not so professional.

The two delivery men were quite abrupt, bordering on rude, when they actually communicated, which wasn’t very much at all.

The sales process was very smooth, no complaints at all.
Rated 4 out of 5
Luxury Rattan
12/01/2022
Thank you Chantelle for taking the time to leave your review. We can only apologise for the delivery service you received and we can assure you this will be looked into. We are however pleased that you are happy with the smooth sales process and your actual purchase.
Kind Regards
Luxury Rattan
MRS FRENCH
12/01/2022

Fabulous service

Fabulous service. A little hiccup with delivery but soon sorted by the lovely Rosie.
Rated 5 out of 5
Luxury Rattan
12/01/2022
Thank you Mrs French for your great 5 star review. We are sorry you experienced a slight hiccup but we are really pleased Rosie was able to rectify this for you and offered a fabulous service.
Kind Regards
Luxury Rattan
tamra breeze
12/01/2022

Absolutely love this product easy to…

Absolutely love this product easy to assemble too and looks beautiful! The delivery was amazing, I was in a works teams meeting as working from home so couldn't answer the door left message to open door to leave parcel which they did and was very respectfully done, would highly recommend this company 👍👍
Rated 5 out of 5
Luxury Rattan
12/01/2022
Hi Tamra
It's absolutely fantastic to hear you absolutely love your beautiful furniture and our delivery team provided an amazing service. Thank you for your 5 star review and high recommendation.
Kind Regards
Luxury Rattan
Lily McBeard
12/01/2022

Kel & Ben delivered my new dining table…

Kel & Ben delivered my new dining table today. They were kind and courteous, wore shoe covers over the cream carpet and the table and chairs are immaculate. The table looks better than online. I have outdoor furniture due to arrive in March and I hope Kel & Ben come again as they are a pleasure.
Rated 5 out of 5
Luxury Rattan
12/01/2022
Hi Lily
We are thrilled Kel and Ben delivered a great service and your stunning dining table exceeded your expectations. We are sure you will be just as impressed with your outdoor furniture. Thank you for your superb 5 star review.
Kind Regards
Luxury Rattan
Geoff
12/01/2022

Delivery no issue

Delivery no issue
Thomas and Aaron nice guys and dealt with the chaos in front of our house.
Rated 5 out of 5
Luxury Rattan
12/01/2022
Hi Geoff
Thank you for taking the the time to leave your lovely 5 star review. We hope you enjoy your beautiful furniture.
Kind Regards
Luxury Rattan
RAJA ANWAR
12/01/2022

excellent service

excellent service. Happy with table and fitting.
tomas and arun did great job
Rated 5 out of 5
Luxury Rattan
12/01/2022
Hi Raja
It's great to hear of the great Premium Plus delivery service you received and overall excellent Luxury Rattan service. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
Harnett
12/01/2022

Happy customer

Lovely service by the delivery drivers Thomas and Aron,very efficient and pleasant…Thankyou and am very pleased with the table and chairs .
Rated 5 out of 5
Luxury Rattan
12/01/2022
Thank you for your fabulous 5 star review. We are delighted you are very pleased with your gorgeous table and chairs and the lovely delivery service provided by our very efficient and pleasant delivery team.
Kind Regards
Luxury Rattan
Maliha Noor
11/01/2022

Kind and very helpful

Kind and very helpful: Tomasz and Arron
Rated 5 out of 5
Luxury Rattan
12/01/2022
Hi Maliha
Thank you for your great 5 star review. We are pleased you had such a kind and very helpful delivery. We hope you enjoy your beautiful furniture.
Kind Regards
Luxury Rattan
Jess Peck
07/01/2022

I am overly happy with my experience

I am overly happy with my experience! The delivery drivers Miguel and Suras were great and helped !
Thanks so much
Rated 5 out of 5
Luxury Rattan
08/01/2022
Hi Jess
We are so pleased you are more than happy with your overall Luxury Rattan experience. Thank you for your fabulous 5 star review.
Kind Regards
Luxury Rattan
Alex Webb
06/01/2022

Fantastic table and chairs

Fantastic table and chairs! Thank you to Tomas and Aron for a great delivery service.
Rated 5 out of 5
Luxury Rattan
08/01/2022
Hi Alex
We are thrilled to hear your table and chairs are fantastic and are happy with the great delivery. Thank you for your superb 5 star review.
Kind Regards
Luxury Rattan
lesleyann woods
05/01/2022

Christmas tree

Christmas tree
Tree was even better than I expected
Delivery was very fast would definitely order from luxury rattan again
Rated 5 out of 5
Luxury Rattan
08/01/2022
Thank you Lesleyann for your wonderful 5 star review. Our Christmas range has had amazing feedback and we are delighted we exceeded your expectations. We look forward to your repeat custom.
Kind Regards
Luxury Rattan
Kodi Starr
05/01/2022

Amazing job by arun and Tomas 👍👍👍

Amazing job by arun and Tomas 👍👍👍
Rated 5 out of 5
Luxury Rattan
08/01/2022
Hi Kodi
It's great to hear the amazing service you received from our fabulous delivery team. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
jc _visualartist
05/01/2022

Amazing service thank you

Amazing service thank you
Thomas and Arron
Rated 5 out of 5
Luxury Rattan
08/01/2022
Thank you for taking the time to leave your lovely 5 star review of the amazing service Thomas and Arron provided you. We hope you enjoy your gorgeous furniture.
Kind Regards
Luxury Rattan
Dritan Mara
03/01/2022

Very good service and very hellpfull

Very good service and very hellpfull
And very good product
Thank you 👍👍👍
Rated 5 out of 5
Luxury Rattan
08/01/2022
Hi Dritan
We are extremely pleased with the very helpful and very good service you have received. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
Amy Partridge
02/01/2022

Lovely heater wish I bought 2 and now…

Lovely heater wish I bought 2 and now they're out of stock
Rated 5 out of 5
Luxury Rattan
08/01/2022
Thank you for your great 5 star review of your lovely heater.
Kind Regards
Luxury Rattan
Julie Lloyd
28/12/2021

The coffee table is Amazing and well…

The coffee table is Amazing and well worth the money
Rated 5 out of 5
Luxury Rattan
30/12/2021
Hi Julie
It's superb to hear how amazing and value for money your coffee table is. Thank you for your 5 star review and we hope you enjoy your stunning furniture.
Kind Regards
Luxury Rattan
Brian
27/12/2021

Excellent service

Excellent service
Rated 5 out of 5
Luxury Rattan
30/12/2021
Thank you Brian for taking the time to leave your excellent 5 star review.
Kind Regards
Luxury Rattan
Magdalena Jaczkowska
27/12/2021

Very nice and helpful people

Very nice and helpful people, quick delivery and very flexible
Rated 5 out of 5
Luxury Rattan
30/12/2021
Hi Magdalena
We are thrilled with the overall great Luxury Rattan experience you have received. We hope you enjoy your gorgeous furniture. Thank you for your 5 star review.
Kind Regards
Luxury Rattan
LORRAINE LORRAINE
27/12/2021

Garden heaters

Hi
Definitely 5 stars the garden heaters are top quality & fantastic will definitely buy from you again. Delivery was spot on will done guys.
Thank you so much get so many compliments.
Rated 5 out of 5
Luxury Rattan
30/12/2021
Hi Lorraine
We are delighted that our fantastic Patio heaters get a 5 star rating from you. They really are a beautiful addition to any garden. Thank you for your marvellous 5 star review and we look forward to your repeat custom.
Kind Regards
Luxury Rattan