Luxury Rattan: Terms and Conditions
Bought something via our website or over the phone? The terms and conditions, as laid out below, apply to all Luxury Rattan purchases.
Luxury Rattan, a trading name of Littleborough Furniture Company Ltd, is registered in England and Wales, under the company number 10336867.
When you place an order with us, you agree to the terms and conditions below, which apply to both online and telephone purchases.
It’s vital that you familiarise yourself with our terms and conditions before placing your order; if you don’t agree with our Ts and Cs, we encourage you not to use this website or make a purchase via our site or over the phone.
Have a question or two? Simply call us on 0333 366 0019 or email our team at email@example.com
Throughout our terms and conditions, you will see several words and phrases, all of which are clarified below:
The seller – ‘we’, ‘us’ and ‘our’ refers to Littleborough Furniture Company Ltd. The buyer – ‘you’ and ‘your’ refers to anyone accessing our website and viewing and/or purchasing goods.
Goods and/or product(s) – refers to any product that can be purchased on our website or via our telephone ordering system.
Website – means www.luxuryrattan.com
Order – means any order you place with us, either on our website or via our telephone ordering system.
Seen something you like? You can place an order with us, either on our website or via our telephone ordering system. In doing so, you agree to accept these terms and conditions.
Any content, pages or articles copied from this website without permission shall be challenged to the full extent of the law.
The seller reserves the right to change or amend any aspect of these terms and conditions – and without prior notice.
4. Description of Goods
Each product we sell relates to the product description seen on its individual website page, including terms and conditions concerning estimated delivery dates and times, warranties, our after-sales service, and any guarantees offered.
Our goal is to ensure that any product(s) purchased from us are described, as accurately as possible, in its original product page, article or publication.
Due to the uploading process on some photos, colours may differ slightly from the product itself.
Product measurements are approximate and should therefore be used as a guide only. Product descriptions are subject to change at any time and the seller reserves the right to alter any details, measurements, specifications and any other description in the listing – and without prior notice.
5. Placing an Order
We accept the following payments:
- Debit card
- Credit card
We also offer finance packages, which are provided by Hitachi, Ltd, Snap Finance, and Dividebuy.
Unless otherwise agreed in writing, the seller requires payment in advance before the goods can be dispatched. The goods shall remain the seller’s sole property until they have been paid for.
Please review your order details, making sure everything is correct. Once we have received your order and it has been accepted, we will dispatch your goods to the address you have provided.
Should any payment come with any form of discrepancy, including suspicion of fraud, we reserve the right to cancel your order. We can also cancel your order if the seller cannot supply your goods.
If the seller cannot fulfil your order due to circumstances beyond our control, we reserve the right to cancel your order or offer an alternative. Once your order is placed, you will receive an order confirmation, followed by a dispatch email after the goods have left our premises.
Orders are accepted only once the dispatch email has been received. An order may be cancelled prior to dispatch, due to one or more of the following reasons:
- The goods are no longer available
- There is a pricing or description error
- Payment has not been authorised
- Proof of address or identity has not been provided, where requested.
Finance Packages at Luxury Rattan
We want to make it as easy as possible to purchase the item(s) you like via our site; we offer interest-free credit and interest-bearing credit from a select group of finance companies, all of which are authorised and regulated by the Financial Conduct Authority (FCA). Littleborough Furniture Company Ltd, which trades under ‘Luxury Rattan’, acts as a credit broker and is regulated by the FCA.
To apply for one of our finance packages, you must first fill out a credit application form.
When placing an order with us, your details and credit application will be forwarded to one of our finance companies for approval, with this credit application being subject to the individual finance company’s terms and conditions.
The finance company will let us know the result of your application.
Once your credit application has been approved, you will usually be contacted within 48 hours. We will you know when your application has been accepted and you will receive your finance documents by email or post.
Take your time to read the finance documents carefully, checking the details are correct, including the delivery address you have provided.
If you wish to proceed, take note of the relevant instructions, signing and returning the finance agreement as soon as possible; we cannot process your order until your credit agreement has been finalised.
In the event it is rejected, you have the option to seek the approval of other finance companies on our panel; we will work with you to talk through other ways to pay for your order.
Unhappy with our service? In the first instance, please contact us at firstname.lastname@example.org or call us on 0333 366 0019.
If you are not satisfied with how we dealt with your interest-free credit application, please contact our customer service department at email@example.com.
You can also write to us at Luxury Rattan, Littleborough Furniture Company Ltd, Sladenwood Mill, Todmorden Road, Littleborough, OL15 9EW.
If we can’t solve your issue, you may be entitled to escalate it to the Financial Ombudsman Service, whose website address is as follows: www.financial-ombudsman.org.uk.
Luxury Rattan: Delivery Options
When you opt for our standard delivery service, your furniture will reach you in up to 10 working days from the date of you order – unless any of the items you’ve added to your basket state ‘pre-order’ in their individual product description.
Please be aware that for items available for ‘pre-order’, the dates given are estimates only and they can be subject to change in line with our supplier’s shipping schedule.
Most of our furniture sets are delivered via our own, expert two-man delivery team (except in the unlikely event that two-man delivery is not available).
When a two-man delivery cannot be fulfilled, we may send your order by pallet delivery. We will contact you directly either way, informing you (prior to delivery) of the date you can expect to receive your order.
Do I need to sign for my furniture?
Yes, you must be available to accept your order – and a signature is required upon delivery. You must also provide a telephone number for delivery (a mobile phone number is preferred), in case we need to contact you. If a number isn’t provided, delivery of your goods may be delayed; we are unable to dispatch your items without your contact details.
Once your delivery date has been arranged, please be aware that you may be responsible for any additional charges incurred, should you later wish to change the delivery date.
Please note, delivery is dependent on driver performance, which can be affected by adverse weather, traffic conditions and other unforeseen circumstances.
When do Luxury Rattan furniture deliveries take place?
Deliveries typically take place between 7am and 7pm, Monday to Friday. Sometimes, items will be delivered outside of these hours, particularly during busy periods.
Express or Saturday delivery is usually available at an additional charge. If you would like to enquire about these delivery options, please email our friendly team at firstname.lastname@example.org and we’ll get back to you as soon as possible.
If I order something smaller than a furniture set, when will delivery take place?
If you’ve ordered a smaller item from us – an accessory as opposed to a large, furniture set, perhaps – delivery usually takes between one and three working days.
Items ordered before 11am will usually be dispatched the same working day. Items ordered after 11am, meanwhile, will usually be dispatched the next working day.
Deliveries typically take place between 7am and 7pm, Monday to Friday, although items may sometimes be delivered outside of these hours, particularly during busy periods.
Can you tell me more about Premium Plus Delivery?
Of course! Premium Plus is our delivery and packaging removal service, which is designed to make your life even easier on the day you receive your furniture.
For £99, our friendly and professional delivery team will take care of all the lifting, unpacking, assembly, installation and packaging removal so you don't have to. The option is available to add on when you checkout, via our website or through our telephone ordering system.
Do you deliver to Northern Ireland, the Scottish Highlands and other remote areas?
Absolutely, but additional charges will apply for deliveries to the following destinations:
- Northern Ireland
- The Scottish Highlands and other remote areas of Scotland
- The Isle of Man
- The Channel Islands
- The Isle of Wight
- The Isles of Scilly.
Prior to placing an order for delivery to one of the above destinations, please contact us via email at email@example.com and we will send you an accurate quote.
Luxury Returns: Returns Policy
Want to return your goods? If so, please email our team at firstname.lastname@example.org within 30 days of receipt of your order. Providing the item(s) has not been assembled or used and is returned to us in its original packaging, we will process a refund for you.
When contacting us, please ensure you include your order reference and a brief description of your reason for return.
Once your return has been accepted, the goods must be sent to us within seven days; failure to return the goods to us within this time period may result in your return being rejected.
If you have no means of returning your order, we will arrange collection of the goods upon request, debiting the courier collection charges from your refund. Charges are dependent on the size of your item and the number of parcels you are returning, with the cost varying from £20 to £120.
If the goods have been signed as damaged on the delivery note and you do not want us to send you a replacement, we will arrange collection of the goods at no cost to you.
Please note, Luxury Rattan is charged per collection attempt. Therefore, collection of your goods will be free on the first occasion, with a charge for subsequent attempts thereafter – in the instance, for example, you are not home when we arrive to collect your goods.
Want to return your products for a reason other than because they were faulty? You will therefore be responsible for the return postage costs.
All returns must be returned in their original packaging. Failure to package your goods in this way will result in additional charges. These will be deducted from your refund, which will cover the cost of the missing packaging or any damage that occurs as a result of poorly packaged products.
Once we have received your return, the goods will be inspected thoroughly for any signs of use, misuse, or any damage/fault caused by the buyer’s negligence. If we believe the goods have been tampered with or misused, they will be returned to your confirmed address and a surcharge levy to cover postage costs will be applied, at your expense.
If your goods have been assembled and are not faulty, or if they have been used, you will not be able to return your goods for a refund. If, after the returned goods have been inspected, we find there are no discrepancies (as detailed above), your refund will be processed within 10 working days.
Important Information About Your Rattan Furniture
Luxury Rattan furniture is handwoven from synthetic PE rattan.
Due to the nature of the synthetic rattan, the material on the tabletops can expand in the heat and therefore appear to sag.
This is more apparent with our thicker weave sets and this effect is completely normal; it is not a fault with your furniture.
Once the weave cools, it will return to its usual state. This will occur with all rattan garden furniture, but the effect can be reduced somewhat with the use of a parasol in sunny conditions.
Any faults should be reported to us as soon as possible, via email at email@example.com
When contacting us, please make sure you include your order reference and photographic evidence of the fault. This will help us diagnose the issue.
Once the fault has been diagnosed, a replacement part(s) will be sent in the post or with a courier, which you will be required to fit. If we determine that the item itself (and not an individual part) needs replacing, we will arrange an exchange free of charge.
Please be aware that faulty goods must be returned in their original packaging; if the goods are unused and were received in a less than perfect condition, you may be entitled to a refund if you prefer.
Each piece in our garden furniture collection is covered by our five-year manufacturer's warranty.
Our garden accessories and indoor furniture are covered by our 12-month manufacturer's warranty, which is valid from the date of delivery and is automatically activated upon receipt of your goods.
Please make sure you retain your proof of purchase, as you may need this in the event of a claim. Our warranty covers the structural components of the furniture (such as frames and support brackets) and any issues that arise due to a manufacturing fault.
If the goods become defective due to improper use (unless it is due to the manufacturer’s negligence), accidental damage, neglect, incorrect assembly or general wear and tear, the warranty will not apply. Neither does it cover damage that occurs due to adverse weather conditions, including strong winds.
Our warranty does not cover cushion covers, cushion fillings and glass (see below for further information).
What is covered under our warranty?
Our warranty covers only the person who originally purchased the goods; it is not transferrable or valid outside of the UK.
Should you have a problem with your item(s), please contact us at firstname.lastname@example.org, sending your order reference, a brief description of the problem and photographic evidence, which will help us deal with your claim on an individual basis.
Once the claim has been investigated, Littleborough Furniture Company Ltd reserves the right to refuse any issue we believe has not risen as a result of a manufacturing fault. Accepted claims will result in the repair or replacement of the item, or an exchange, where applicable.
Garden Furniture Cushions
We recommend that your garden furniture cushions are kept and stored indoors, particularly during harsh weather.
The all-weather covers we provide are designed to protect the furniture and, even when a cover is in use, the cushions should still be stored indoors.
Please note, your warranty will not cover damage that occurs to cushions (including mould) in the event that you do not follow these guidelines.
Glass is not covered under our warranty unless the fault is reported within 24 hours of delivery of the goods.
Gas Fire Pit Kits
Our gas fire pit kits are covered under our 12-month warranty, even when the furniture itself is covered under our five-year warranty. Any fault reported will be resolved with replacement parts.
Our all-weather covers are protected under our 12-month warranty.
Limitations of Liability
The seller will not be responsible for any financial loss caused by the seller to the buyer or any third parties. This includes any direct, indirect or consequential loss and any other detriment suffered by you, the customer.
Our liability is for the price of the goods only.
International Sales We welcome any international sales enquiries; please call our team for a free quotation on ?. Additional terms will apply. For any overseas destinations where surcharges are levied, such as import/export tax, local VAT or any other fee payable, this will be the buyer’s sole liability.
Have a question or complaint regarding the goods you have purchased from us? If so, please call us on 0333 366 0019.
You can also contact our customer service department by emailing email@example.com. Alternatively, write to us at:
LuxuryRattan Sladen Wood Mill Todmorden Road Littleborough OL15 9EW United Kingdom
We always work hard to solve your issue(s), but if you are not happy with our service, you may wish to refer your complaint to the Furniture Ombudsman – an independent organisation that provides Alternative Dispute Resolution services.
Our customer services department will then correspond with you via their usual contact details, or you can email them directly, via firstname.lastname@example.org