Terms of Use

The buyer using and/orpurchasing from our website must accept these terms and conditions of use,together with our Privacy Policy and our Delivery and Returns Policy.  Bycontinuing to use and/or purchase from our website you are hereby agreeing todo so.

Unless agreed in writing by theseller or buyer, these terms and conditions shall be valid and neither thebuyer nor the seller shall supersede them. 

The buyer must be 18 years ofage or over and each order shall be treated as an offer from the buyer topurchase the goods subject to these terms and conditions.  Once the buyerhas offered to purchase the goods and the buyer has received a dispatchnotification from us, a contract of the saleable goods shall be made. Only then is the contract between the seller and the buyer legally binding(please see our Delivery and Returns information).  These terms andconditions are subject to change at any time without prior notice so at thetime of sale please print a copy.

 

Description of goods

Our aim is to ensure that anyproduct purchased from us is described as accurately as possible in eachindividual listing, article or publication to ensure that your order fullymeets your expectations.  However, due to the uploading process on somephotos the colour may differ slightly from the product itself. Measurements are also approximate so should be used as a guidelineonly.  It is the buyer’s sole responsibility to make sure that thepurchased goods fit into their appointed space so should you need exactmeasurements for any of our products then please contact us at hello@luxuryrattan.com for furtherinformation.  

Product descriptions aresubject to change at any time and the seller reserves the right to change anyproduct price, detail, measurement, specification and any other description inthe listing without prior notice. 

 

Terms of Sale

Cleared payment must bereceived in full before we can dispatch your order, unless you have enteredinto a credit agreement with our finance company.  In this case willdispatch your goods once we have received a credit acceptance notification fromthe finance company, which is estimated to take up to 5 working days.  Weaccept payments by cash, credit card, debit card or PayPal. 

The goods will remain theseller’s sole property until the payment has successfully been added to ouraccount and you have received a receipt/dispatch email to confirm this. If you are paying over the phone you must be the rightful owner of thecredit or debit card and you are bound by these terms and conditions.  Ifyou pay by credit or debit card and your card is registered to an addressdifferent to your delivery address you must provide us with 2 forms of proof ofID.  We only accept original copies of your utility bills, bank statementsor any other official documentation.  Should your payment have any form ofdiscrepancy, or for any other reason we cannot supply your goods, we reservethe right to cancel your order.  At the time the buyer purchases the goodsthe prices are correct and are in British Pounds Sterling inclusive of thecurrent VAT rate.

 

Limitations of Liability

The seller will not beresponsible for any additional financial loss caused by the seller to the buyeror any third parties; this includes any direct or indirect loss.  Ourliability is for the purchase price of the goods only.

 

Privacy Policy

By using and purchasing on ourwebsite you are agreeing that Littleborough Furniture Company collects andstores information from you in order to process your order.  Informationyou provide includes (but is not limited to) the following:

·      Name,address and postcode - without this we won't know who or where to send yourorder to, and in some cases determine whether we deliver to your area

·      Emailaddress - we send a confirmation of your order to your email address

·      Telephonenumber - this is needed for the courier, or if we need to contact you withregards to your order

·      Paymentcard number, expiry date, issue number and name of card holder – when youpurchase a product we need these details so we can process the payment

·     Correspondence - if you contact us we may keep a record of the correspondence

All information provided by youwill be treated securely and strictly in accordance with the Data ProtectionAct 1998 and is not sold or passed on to any third parties.

 

International Sales

We welcome any internationalsales enquiries.  Please call for a free quotation from a member of ourteam.  Additional terms will apply.

 

Statutory Rights

The following terms andconditions shall not override or supersede your statutory rights that apply inEngland and Wales - the applicable law where the seller is based. 

All of these terms herein areseverable so if the law changes or for any other reason these terms are notlegally enforceable or valid it does not necessarily mean the other terms arenot enforceable or valid.

 

Definitions

“The seller”, “us”, “we” and“our” refers to:

Littleborough Furniture CompanyLtd
Sladenwood Mill
Todmorden Road
Littleborough
Lancashire
OL15 9EW

Company registration number -10336867

Company VAT number - 250 675994

“The buyer”, “you” and “your”refers the person who is viewing and/or purchasing the goods.

“The goods” refers the productavailable for purchase.

 

Delivery & Returns

Furniture delivery
Standard delivery on our furniture is up to 14 working days from the date of order, unless an item is stated as pre-order in the description.  Please be aware that for pre-order items the dates given are estimates and can be subject to change due to our supplier's shipping schedule.  Most of our sets are delivered with our own expert two-man delivery team (except in the unlikely event that two-man delivery is not available).  Our Cube sets (product codes BSSA04 and BSD003) are sent by pallet delivery due to their size and weight.  In both cases we will contact you directly with your delivery date prior to delivery.  You must be available to accept your order as a signature is required on delivery of the goods.  You must also provide a telephone contact number for delivery (mobile preferred) so the we can contact you.  Delivery may be delayed if a number is not provided as we are unable to dispatch without one.  Please be aware once your delivery date has been arranged you may be responsible for any additional charges incurred should you then wish to change the delivery date.  Please note delivery is dependent on driver performance, which can be effected by adverse weather, traffic conditions and other unforeseen circumstances.  Deliveries typically take place between 7am and 7pm, Monday to Friday, although items may be delivered outside of these hours in busy periods.  Express or Saturday delivery is usually available at an additional charge.  If you would like to enquire about these services please email us at hello@luxuryrattan.com for further information.


Delivery charges and conditions
Standard delivery to England and Wales is free of charge at the point of sale.  Additional charges apply for delivery to North Scotland, UK Islands, Northern Ireland and all other non-mainland locations. If you reside in any of these locations please contact us at hello@luxuryrattan.com with your postcode for a delivery quote.


European delivery

We are able to offer European delivery on most of our rattan furniture items.  To obtain a quote please contact us at hello@luxuryrattan.com with the product code of the item and your full delivery address.

 

Parcel delivery forsmall to medium items
Most of our smaller items (such as parasols and small to medium sized planters)are dispatched on next day delivery (excluding weekends and bank holidays). For our medium sized items (such as patio heaters, chairs and medium tolarge planters) delivery is usually 1-3 working days.  Items orderedbefore 12noon will usually be dispatched the same working day.  Itemsordered after 12noon will usually be dispatched the next working day. Deliveries typically take place between 7am and 7pm, Monday to Friday,although items may be delivered outside of these hours in busy periods. We are unable to request a specific delivery time but the courier willcontact you directly by text or email with your tracking information andinformation on delivery times where possible.  

If no one is home when delivery is attempted the courier will leave a calling card for you to rearrange delivery.  If you do not arrange a specific date after the failed delivery attempt, the courier will automatically reattempt delivery on an alternative date.  Should the second delivery attempt be unsuccessful due to you not being present or the goods are unsafe to deliver, the goods being unable to fit through the door/access point, or any other circumstances where the buyer is at fault, you the customer will be responsible for any further delivery charges which will be dependant on the size/number of items you have ordered.

Express or Saturdaydelivery is usually available at an additional charge.  If you would liketo enquire about these services please email us at hello@luxuryrattan.com forfurther information.


Cancelling your order
You have the right to cancel your order within 14 days without reason for afull refund.  If you wish to cancel please contact us as soon as possibleat hello@luxuryrattan.com withyour order reference.  If your order has been delivered you areresponsible for the return costs.


Accepting delivery of your goods
A signature is required upon delivery.  Please check your goods to ensure they are are correct and there are no visible signs of damage.  If you receive your item damaged, orwith defective, incorrect or missing parts we will need to be notified within48 hours of delivery.  Please email us at hello@luxuryrattan.com andinclude your order reference and a brief description of the issue along withphotographic evidence.  Failure to include any of the required informationmay result in your claim being rejected.

Once the goods have been signedfor it is the buyers sole responsibility to ensure they are kept safe andundamaged in their original packaging (please see our returns policy forfurther information).

In the unlikely event that forany reason we cannot deliver your goods on any service described in the termsand on the estimated date, we reserve the right to amend, alter or postponedelivery accordingly and we will contact you as soon as we are made aware ofany issues.


Returns Policy

If you wish to return your goods you may do so by emailing us at hello@luxuryrattan.com within 30days of receipt of your order as long as the item has not been assembled orused and is returned to us in the original packaging.  Please make sureyou include your order reference and a brief description of the reason forreturn.  Once your return has been accepted please ensure the goods arereturned to us within 7 days.  Failure to return the goods to us withinthis time period may result in the return being rejected.  If you have nomeans of returning your order, we will arrange a collection of the goods uponrequest and debit the courier collection charges from your refund. Charges vary depending on the size of your item and number of parcels buttypically range from £20.00 to £120.00.

If the goods have been signedas damaged on the delivery note and you do not wish for a replacement we willarrange collection of the goods free of charge.  Please note as we getcharged per collection attempt we can only arrange this for free once and if itfails as you are not home or the goods are not available for collection thesecond and subsequent collection attempts will be chargeable.  For anyother reasons for return the buyer is responsible for the return postage costs.

All returns must be returned intheir original packaging.  Failure to do so will result in additionalcharges that will be deducted from your refund to cover the cost of the missingpackaging or any damage that occurs due to the item not being packagedcorrectly.  Once we have received your return the goods will be inspectedthoroughly for any signs of use, misuse, or any damage/fault caused by thebuyer’s negligence.  If the goods show any of these signs they will thenbe returned back to your confirmed address and a surcharge levy to coverpostage costs will apply at the buyer’s expense.  If your goods have beenassembled and are not faulty, or have been used, you will not be able to returnyour goods for a refund.  After the returned goods have been inspected andwe find there are no discrepancies concerning the above your refund will beprocessed within 10 days.

Important information 
Our rattan furniture items are hand woven from synthetic PE rattan.  Due to the nature of the synthetic rattan the material on the table tops can expand in the heat and appear to sag.  This is more apparent with our thicker weave sets.  This effect is completely normal, it is not a fault with your furniture and as soon as the weave cools it will return to its usual state.  This will happen with all rattan garden furniture but the effect can be limited with the use of a parasol during sunny conditions. 


Faulty goods
Any faults should be reported to us as soon as possible by emailing us at hello@luxuryrattan.com.  Pleasemake sure you include your order reference and photographic evidence of thefault so that we can diagnose the issue.  Once the fault has beendiagnosed, a replacement part(s) will be sent in the post or with a courier forthe customer to fit.  If we determine that the full item needs replacingwe will arrange an exchange free of charge.  Please be aware the faultygoods must be returned in their original packaging.  If the goods areunused and the goods were received faulty then you may be entitled to a refundif you prefer.


Warranty information

All of our aluminium framed garden furniture is covered by our 3 year manufacturer's warranty. Our steel framed items are covered by our 12 months manufacturer’swarranty.  The warranty is valid from the date of delivery and isactivated automatically once you receive your goods.  Please make sure youretain your proof of purchase as you may need this in the event of a claim. Our warranty covers the structural components of the furniture (such asframes and support brackets) and any issues that arise due to a manufacturingfault.  It does not cover the goods becoming defective due to the buyer’simproper use (unless it is due to the manufacturer’s negligence), accidentaldamage, neglect, incorrect assembly or general wear and tear.  It does not cover damage that occurs due to adverse weather conditions, which includes windy weather.  It does notcover cushion covers, cushion fillings and glass (see below for further information).  It covers the originalpurchaser of the goods only and is not transferrable or valid outside of theUK.  Should you have a problem with your item please contact us at hello@luxuryrattan.com with yourorder reference, a brief description of the problem and photographic evidenceso we can deal with your claim on an individual basis.  Once the claim hasbeen investigated Littleborough Furniture Company Ltd reserves the right torefuse any claim we find is not down to a manufacturing fault.  Acceptedclaims will result in the repair or replacement of the item, or an exchangewhere applicable.

Garden furniture cushions
We recommend that garden furniture cushions are kept and stored indoors when not in use and in bad weather conditions.  The weather covers we provide are to protect the furniture and even when a cover is in use the cushions should still be stored indoors.  Please be aware your warranty will not cover damage that occurs to cushions (including mould) because you have not followed these guidelines.  

Glass
Glass is not covered under warranty unless the fault has been reported within 24hours of delivery of the goods. 

Gas fire pit kits
Our gas fire pit kits are covered under our 12 month warranty.  Even if the furniture is covered under our 3 year warranty the fire pit burner is covered under our 12 month warranty.  Any fault reported will be resolved with replacement parts.

Weather Covers
Our weather covers are covered under our 12 month warranty.