Terms of Use

The buyer using and/or purchasing from our website must accept these terms and conditions of use, together with our Privacy Policy and our Delivery and Returns Policy.  By continuing to use and/or purchase from our website you are hereby agreeing to do so.

Unless agreed in writing by the seller or buyer, these terms and conditions shall be valid and neither the buyer nor the seller shall supersede them. 

The buyer must be 18 years of age or over and each order shall be treated as an offer from the buyer to purchase the goods subject to these terms and conditions.  Once the buyer has offered to purchase the goods and the buyer has received a dispatch notification from us, a contract of the saleable goods shall be made.  Only then is the contract between the seller and the buyer legally binding (please see our Delivery and Returns information).  These terms and conditions are subject to change at any time without prior notice so at the time of sale please print a copy.

 

Description of goods

Our aim is to ensure that any product purchased from us is described as accurately as possible in each individual listing, article or publication to ensure that your order fully meets your expectations.  However, due to the uploading process on some photos the colour may differ slightly from the product itself.  Measurements are also approximate so should be used as a guideline only.  It is the buyer’s sole responsibility to make sure that the purchased goods fit into their appointed space so should you need exact measurements for any of our products then please contact us at sales@luxuryrattan.com for further information.  

Product descriptions are subject to change at any time and the seller reserves the right to change any product price, detail, measurement, specification and any other description in the listing without prior notice. 

 

Terms of Sale

Cleared payment must be received in full before we can dispatch your order, unless you have entered into a credit agreement with our finance company.  In this case will dispatch your goods once we have received a credit acceptance notification from the finance company, which is estimated to take up to 5 working days.  We accept payments by cash, credit card, debit card, cheque or bankers draft.  You must allow the payment to clear if you are paying by bankers draft or cheque before we can dispatch your goods.

The goods will remain the seller’s sole property until the payment has successfully been added to our account and you have received a receipt/dispatch email to confirm this.  If you are paying over the phone you must be the rightful owner of the credit or debit card and you are bound by these terms and conditions.  If you pay by credit or debit card and your card is registered to an address different to your delivery address you must provide us with 2 forms of proof of ID.  We only accept original copies of your utility bills, bank statements or any other official documentation.  Should your payment have any form of discrepancy, or for any other reason we cannot supply your goods, we reserve the right to cancel your order.  At the time the buyer purchases the goods the prices are correct and are in British Pounds Sterling inclusive of the current VAT rate.

 

Limitations of Liability

The seller will not be responsible for any additional financial loss caused by the seller to the buyer or any third parties; this includes any direct or indirect loss.  Our liability is for the purchase price of the goods only.

 

Privacy Policy

By using and purchasing on our website you are agreeing that Littleborough Furniture Company collects and stores information from you in order to process your order.  Information you provide includes (but is not limited to) the following:

·      Name, address and postcode - without this we won't know who or where to send your order to, and in some cases determine whether we deliver to your area

·      Email address - we send a confirmation of your order to your email address

·      Telephone number - this is needed for the courier, or if we need to contact you with regards to your order

·      Payment card number, expiry date, issue number and name of card holder – when you purchase a product we need these details so we can process the payment

·      Correspondence - if you contact us we may keep a record of the correspondence

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998 and is not sold or passed on to any third parties.

 

International Sales

We welcome any international sales enquiries.  Please call for a free quotation from a member of our team.  Additional terms will apply.

 

Statutory Rights

The following terms and conditions shall not override or supersede your statutory rights that apply in England and Wales - the applicable law where the seller is based. 

All of these terms herein are severable so if the law changes or for any other reason these terms are not legally enforceable or valid it does not necessarily mean the other terms are not enforceable or valid.

 

Definitions

“The seller”, “us”, “we” and “our” refers to:

Littleborough Furniture Company Ltd
Sladenwood Mill
Todmorden Road
Littleborough
Lancashire
OL15 9EW

Company registration number - 10336867

Company VAT number - 250 6759 94

“The buyer”, “you” and “your” refers the person who is viewing and/or purchasing the goods.

“The goods” refers the product available for purchase.

 

Delivery & Returns

Garden furniture delivery
Standard delivery on our garden furniture is usually 4-8 working days.  Most of our sets are sent with a two-man delivery service (except in the unlikely event that two-man delivery is not available).  There is the option at checkout to include a preferred delivery date.  If you choose to include a preferred date please make sure it is no sooner than the 3rd working day after the date of purchase.  Although we will do our best to arrange delivery for a requested date, please be aware this is subject to availability with the courier and therefore cannot always be guaranteed.  You must also provide a telephone contact number for delivery (mobile preferred) so the courier can contact you.  Delivery may be delayed if a number is not provided as we are unable to dispatch without one.  Once we have received your order we will arrange for the furniture to be collected by the courier.  The courier will then contact you directly by text or email with your delivery date.  You will also receive a call, text or email the day or evening before delivery with your estimated delivery time window.  Please be aware once your delivery date has been arranged you may be responsible for any additional charges incurred from the delivery company should you then wish to change the delivery date.  Please note delivery is dependent on courier performance, which can be effected by adverse weather, traffic conditions and other unforeseen circumstances.  Deliveries typically take place between 7am and 7pm, Monday to Friday, although items may be delivered outside of these hours in busy periods.  Express or Saturday delivery is usually available at an additional charge.  If you would like to enquire about these services please email us at sales@luxuryrattan.com for further information.

 

Parcel delivery for small to medium items
Most of our smaller items (such as parasols and small to medium sized planters) are dispatched on next day delivery (excluding weekends and bank holidays).  For our medium sized items (such as patio heaters, chairs and medium to large planters) delivery is usually 1-3 working days.  Items ordered before 12noon will usually be dispatched the same working day.  Items ordered after 12noon will usually be dispatched the next working day.  Deliveries typically take place between 7am and 7pm, Monday to Friday, although items may be delivered outside of these hours in busy periods.  We are unable to request a specific delivery time but the courier will contact you directly by text or email with your tracking information and information on delivery times where possible.  Express or Saturday delivery is usually available at an additional charge.  If you would like to enquire about these services please email us at sales@luxuryrattan.com for further information.


Delivery charges and conditions
Standard delivery to England and Wales is free of charge at the point of sale.  Additional charges apply for delivery to North Scotland, UK Islands, Northern Ireland and all other non-mainland locations. If you reside in any of these locations please contact us at sales@luxuryrattan.com with your postcode for a delivery quote.

If no one is home when delivery is attempted the courier will leave a calling card for you to rearrange delivery.  If you do not arrange a specific date after the failed delivery attempt, the courier will automatically reattempt delivery on an alternative date.  Should the second delivery attempt be unsuccessful due to you not being present or the goods are unsafe to deliver, the goods being unable to fit through the door/access point, or any other circumstances where the buyer is at fault, you the customer will be responsible for any further delivery charges which will be dependant on the size/number of items you have ordered.


Cancelling your order

You have the right to cancel your order within 14 days without reason for a full refund.  If you wish to cancel please contact us as soon as possible at sales@luxuryrattan.com with your order reference.  If your order has been delivered you are responsible for the return costs.


Accepting delivery of your goods
A signature is required upon delivery.  Please check your goods to ensure they are correct and free of damage.  If you receive your item damaged, or with defective, incorrect or missing parts we will need to be notified within 48 hours of delivery.  Please email us at sales@luxuryrattan.com and include your order reference and a brief description of the issue along with photographic evidence.  Failure to include any of the required information may result in your claim being rejected.

Once the goods have been signed for it is the buyers sole responsibility to ensure they are kept safe and undamaged in their original packaging (please see our returns policy for further information).

In the unlikely event that for any reason we cannot deliver your goods on any service described in the terms and on the estimated date, we reserve the right to amend, alter or postpone delivery accordingly and we will contact you as soon as we are made aware of any issues.


Returns Policy

If you wish to return your goods you may do so by emailing us at sales@luxuryrattan.com within 30 days of receipt of your order as long as the item has not been assembled or used and is returned to us in the original packaging.  Please make sure you include your order reference and a brief description of the reason for return.  Once your return has been accepted please ensure the goods are returned to us within 7 days.  Failure to return the goods to us within this time period may result in the return being rejected.  If you have no means of returning your order, we will arrange a collection of the goods upon request and debit the courier collection charges from your refund.  Charges vary depending on the size of your item and number of parcels but typically range from £20.00 to £120.00.

If the goods have been signed as damaged on the delivery note and you do not wish for a replacement we will arrange collection of the goods free of charge.  Please note as we get charged per collection attempt we can only arrange this for free once and if it fails as you are not home or the goods are not available for collection the second and subsequent collection attempts will be chargeable.  For any other reasons for return the buyer is responsible for the return postage costs.

All returns must be returned in their original packaging.  Failure to do so will result in additional charges that will be deducted from your refund to cover the cost of the missing packaging or any damage that occurs due to the item not being packaged correctly.  Once we have received your return the goods will be inspected thoroughly for any signs of use, misuse, or any damage/fault caused by the buyer’s negligence.  If the goods show any of these signs they will then be returned back to your confirmed address and a surcharge levy to cover postage costs will apply at the buyer’s expense.  If your goods have been assembled and are not faulty, or have been used, you will not be able to return your goods for a refund.  After the returned goods have been inspected and we find there are no discrepancies concerning the above your refund will be processed within 10 days.


Faulty goods
Any faults should be reported to us as soon as possible by emailing us at sales@luxuryrattan.com.  Please make sure you include your order reference and photographic evidence of the fault so that we can diagnose the issue.  Once the fault has been diagnosed, a replacement part(s) will be sent in the post or with a courier for the customer to fit.  If we determine that the full item needs replacing we will arrange an exchange free of charge.  Please be aware the faulty goods must be returned in their original packaging.  If the goods are unused and the goods were received faulty then you may be entitled to a refund if you prefer.


Warranty

All of our aluminium framed garden furniture is covered by our 3 year warranty.  Our steel framed items are covered by our 12 months manufacturer’s warranty.  The warranty is valid from the date of delivery and is activated automatically once you receive your goods.  Please make sure you retain your proof of purchase as you may need this in the event of a claim.  Our warranty covers the structural components of the furniture (such as frames and support brackets) and any issues that arise due to a manufacturing fault.  It does not cover the goods becoming defective due to the buyer’s improper use (unless it is due to the manufacturer’s negligence), accidental damage, neglect, incorrect assembly or general wear and tear.  It does not cover cushion covers, cushion fillings and glass.  It covers the original purchaser of the goods only and is not transferrable or valid outside of the UK.  Should you have a problem with your item please contact us at sales@luxuryrattan.com with your order reference, a brief description of the problem and photographic evidence so we can deal with your claim on an individual basis.  Once the claim has been investigated Littleborough Furniture Company Ltd reserves the right to refuse any claim we find is not down to a manufacturing fault.  Accepted claims will result in the repair or replacement of the item, or an exchange where applicable.

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