Warranties
Each piece in our garden furniture collection is covered by our five-year manufacturer's warranty. Our garden accessories and indoor furniture are covered by our 12-month manufacturer's warranty. Your warranty is valid from the date of delivery and is automatically activated upon receipt of your goods.
Please make sure you retain your proof of purchase, as you may need this in the event of a claim. Our warranty covers the structural components of the furniture (such as frames and support brackets) and any issues that arise due to a manufacturing fault.
If the goods become defective due to improper use (unless it is due to the manufacturer’s negligence), accidental damage, neglect, incorrect assembly or general wear and tear, the warranty will not apply. Neither does it cover damage that occurs due to adverse weather conditions, including strong winds.
Our warranty does not cover cushion covers, cushion fillings and glass (see below for further information).
What is covered under our warranty?
Our warranty covers only the person who originally purchased the goods; it is not transferrable or valid outside of the UK.
Should you have a problem with your item(s), please contact us at hello@luxuryrattan.com, sending your order reference, a brief description of the problem and photographic evidence, which will help us deal with your claim on an individual basis.
Once the claim has been investigated, Littleborough Furniture Company Ltd reserves the right to refuse any issue we believe has not risen as a result of a manufacturing fault. Accepted claims will result in the repair or replacement of the item, or an exchange, where applicable.
Garden Furniture Cushions
We recommend that your garden furniture cushions are kept and stored indoors, particularly during harsh weather.
The all-weather covers we provide are designed to protect the furniture and, even when a cover is in use, the cushions should still be stored indoors.
Please note, your warranty will not cover damage that occurs to cushions (including mould) in the event that you do not follow these guidelines.
Glass
Glass is not covered under our warranty unless the fault is reported within 24 hours of delivery of the goods.
Gas Fire Pit Kits
Our gas fire pit kits are covered under our 12-month warranty, even when the furniture itself is covered under our five-year warranty. Any fault reported will be resolved with replacement parts.
Weather Covers
Our all-weather covers are protected under our 12-month warranty.
Limitations of Liability
The seller will not be responsible for any financial loss caused by the seller to the buyer or any third parties. This includes any direct, indirect or consequential loss and any other detriment suffered by you, the customer.
Our liability is for the price of the goods only.