All of our garden furniture is covered by our 5 year manufacturer's warranty. Our garden accessories and indoor furniture are covered by our 12 month manufacturer's warranty. The warranty is valid from the date of delivery and is activated automatically once you receive your goods. Please make sure you retain your proof of purchase as you may need this in the event of a claim. Our warranty covers the structural components of the furniture (such as frames and support brackets) and any issues that arise due to a manufacturing fault.
It does not cover the goods becoming defective due to the buyer’s improper use (unless it is due to the manufacturer’s negligence), accidental damage, neglect, incorrect assembly or general wear and tear. It does not cover damage that occurs due to adverse weather conditions, which includes windy weather. It does not cover cushion covers, cushion fillings and glass (see below for further information).
It covers the original purchaser of the goods only and is not transferrable or valid outside of the UK. Should you have a problem with your item please contact us at hello@luxuryrattan.com with your order reference, a brief description of the problem and photographic evidence so we can deal with your claim on an individual basis.
Once the claim has been investigated Littleborough Furniture Company Ltd reserves the right to refuse any claim we find is not down to a manufacturing fault. Accepted claims will result in the repair or replacement of the item, or an exchange where applicable.
Garden furniture cushions
We recommend that garden furniture cushions are kept and stored indoors when not in use and in bad weather conditions. The weather covers we provide are to protect the furniture and even when a cover is in use the cushions should still be stored indoors. Please be aware your warranty will not cover damage that occurs to cushions (including mould) because you have not followed these guidelines.
Glass
Glass is not covered under warranty unless the fault has been reported within 24hours of delivery of the goods.
Gas fire pit kits
Our gas fire pit kits are covered under our 12 month warranty. Even if the furniture is covered under our 5 year warranty the fire pit burner is covered under our 12 month warranty. Any fault reported will be resolved with replacement parts.
Weather Covers
Our weather covers are covered under our 12 month warranty.